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RedOne Music is a Canadian authorized Harmony retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM
Description
Warranty for Amplifiers
We warrant that Harmony Series 6 amplifiers are free of defects with respect to materials and workmanship for two years so long as the instrument is owned by the original retail purchaser subject to the limitations in this warranty. This warranty is not transferable to any owner subsequent to the original retail purchaser.
Description And Condition To Warranty Service
For two years starting from the date of purchase we will replace or repair at the option without charge to the original purchaser for labor and/or replacement parts as the case may be any part of a warranted product which is found to be defective. The original sales receipt must be retained for proof of purchase and tracking of devices for validity of warranty. All warranty inspections and repairs must be performed and replacement parts obtained by an authorized Harmony agency service center or the factory. The addresses of these centers appear on the The Harmony Co National Service Directory available on request from The Harmony Co Warranty Department, Suite #500, 225 Parsons Street Kalamazoo, Michigan 49007.
Should your Harmony Series 6 amplifier malfunction you should promptly notify our nearest Harmony agency, or service center if there is no agency or center in your area. Contact or have your dealer contact the Harmony factory for information or for authorization to return the instrument. No amplifier may be returned to Harmony without such authorization.
All postage insurance and shipping charges of warranted Series 6 amplifiers sent to a Harmony agency service center, or the factory must be prepared by the original retail purchaser. These costs are not included under this warranty. The dealer's original bill of sale or a charge or credit or delivery receipt must be retained by the original retail purchaser as proof of the purchase date of the warranted amplifier and must be presented when warranty claims are advanced.
Exclusions From The Warranty
The warranty does not cover the following:
- Any product which has been modified or altered or upon which the serial number has been tampered with or altered or any product which has been damaged through misuse, negligence, accident or improper operation.
- Any product which may have been repaired by an unauthorized service center.
- Any product which has been subjected to extremes of humidity or temperature.
- Normal wear and tear tonal characteristics, worn tolex/grill cloth, worn knobs, worn handles, scratched indicator panels, damages in shipping and cracking or other damages to the finish for any reason.
- Tube failure after 90 days are not covered under warranty Broken or worn cables
- Any product which has been purchased from an unauthorized dealer.
We reserve the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available.
WE MAKE NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE EXCEEDING THE DURATION OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. WE DISCLAIM LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Warranty for Guitars
We warrant that Harmony Guitars are free of defects with respect to materials and workmanship for two years so long as the instrument is owned by the original retail purchaser subject to the limitations in this warranty. This warranty is not transferable to any owner subsequent to the original retail purchaser.
Description And Condition To Warranty Service
For two years starting from the date of purchase we will replace or repair at the option without charge to the original purchaser for labor and/or replacement parts as the case may be any part of a warranted product which is found to be defective. During the warranty period wherein we will replace defective parts without charge for labor and replacement parts. All warranty inspections and repairs must be performed and replacement parts obtained by an authorized Harmony agency service center or the factory. The addresses of these centers appear on the The Harmony Co National Service Directory available on request from The Harmony Co Warranty Department, Suite #500, 225 Parsons Street Kalamazoo, Michigan 49007.
Should your Harmony guitar malfunction you should promptly notify our nearest Harmony agency, or service center if there is no agency or center in your area. Contact or have your dealer contact the Harmony factory for information or for authorization to return the instrument. No guitar may be returned to Harmony without such authorization.
All postage insurance and shipping charges of warranted guitars sent to a Harmony agency service center, or the factory must be prepared by the original retail purchaser. These costs are not included under this warranty. The dealer's original bill of sale or a charge or credit or delivery receipt must be retained by the original retail purchaser as proof of the purchase date of the warranted guitar and must be presented when warranty claims are advanced.
Exclusions From The Warranty
The warranty does not cover the following:
- Any product which has been modified or altered or upon which the serial number has been tampered with or altered or any product which has been damaged through misuse, negligence, accident or improper operation.
- Any instrument which has been subjected to extremes of humidity or temperature.
- Normal wear and tear tonal characteristics, worn frets, worn machine heads, worn plating strings, scratched pickguards, damages in shipping and cracking or other damages to the finish for any reason.
- Any product which has been purchased from an unauthorized dealer.
We reserve the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available.
WE MAKE NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE EXCEEDING THE DURATION OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. WE DISCLAIM LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
We warrant that Harmony Series 6 amplifiers are free of defects with respect to materials and workmanship for two years so long as the instrument is owned by the original retail purchaser subject to the limitations in this warranty. This warranty is not transferable to any owner subsequent to the original retail purchaser.
Description And Condition To Warranty Service
For two years starting from the date of purchase we will replace or repair at the option without charge to the original purchaser for labor and/or replacement parts as the case may be any part of a warranted product which is found to be defective. The original sales receipt must be retained for proof of purchase and tracking of devices for validity of warranty. All warranty inspections and repairs must be performed and replacement parts obtained by an authorized Harmony agency service center or the factory. The addresses of these centers appear on the The Harmony Co National Service Directory available on request from The Harmony Co Warranty Department, Suite #500, 225 Parsons Street Kalamazoo, Michigan 49007.
Should your Harmony Series 6 amplifier malfunction you should promptly notify our nearest Harmony agency, or service center if there is no agency or center in your area. Contact or have your dealer contact the Harmony factory for information or for authorization to return the instrument. No amplifier may be returned to Harmony without such authorization.
All postage insurance and shipping charges of warranted Series 6 amplifiers sent to a Harmony agency service center, or the factory must be prepared by the original retail purchaser. These costs are not included under this warranty. The dealer's original bill of sale or a charge or credit or delivery receipt must be retained by the original retail purchaser as proof of the purchase date of the warranted amplifier and must be presented when warranty claims are advanced.
Exclusions From The Warranty
The warranty does not cover the following:
- Any product which has been modified or altered or upon which the serial number has been tampered with or altered or any product which has been damaged through misuse, negligence, accident or improper operation.
- Any product which may have been repaired by an unauthorized service center.
- Any product which has been subjected to extremes of humidity or temperature.
- Normal wear and tear tonal characteristics, worn tolex/grill cloth, worn knobs, worn handles, scratched indicator panels, damages in shipping and cracking or other damages to the finish for any reason.
- Tube failure after 90 days are not covered under warranty Broken or worn cables
- Any product which has been purchased from an unauthorized dealer.
We reserve the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available.
WE MAKE NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE EXCEEDING THE DURATION OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. WE DISCLAIM LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Warranty for Guitars
We warrant that Harmony Guitars are free of defects with respect to materials and workmanship for two years so long as the instrument is owned by the original retail purchaser subject to the limitations in this warranty. This warranty is not transferable to any owner subsequent to the original retail purchaser.
Description And Condition To Warranty Service
For two years starting from the date of purchase we will replace or repair at the option without charge to the original purchaser for labor and/or replacement parts as the case may be any part of a warranted product which is found to be defective. During the warranty period wherein we will replace defective parts without charge for labor and replacement parts. All warranty inspections and repairs must be performed and replacement parts obtained by an authorized Harmony agency service center or the factory. The addresses of these centers appear on the The Harmony Co National Service Directory available on request from The Harmony Co Warranty Department, Suite #500, 225 Parsons Street Kalamazoo, Michigan 49007.
Should your Harmony guitar malfunction you should promptly notify our nearest Harmony agency, or service center if there is no agency or center in your area. Contact or have your dealer contact the Harmony factory for information or for authorization to return the instrument. No guitar may be returned to Harmony without such authorization.
All postage insurance and shipping charges of warranted guitars sent to a Harmony agency service center, or the factory must be prepared by the original retail purchaser. These costs are not included under this warranty. The dealer's original bill of sale or a charge or credit or delivery receipt must be retained by the original retail purchaser as proof of the purchase date of the warranted guitar and must be presented when warranty claims are advanced.
Exclusions From The Warranty
The warranty does not cover the following:
- Any product which has been modified or altered or upon which the serial number has been tampered with or altered or any product which has been damaged through misuse, negligence, accident or improper operation.
- Any instrument which has been subjected to extremes of humidity or temperature.
- Normal wear and tear tonal characteristics, worn frets, worn machine heads, worn plating strings, scratched pickguards, damages in shipping and cracking or other damages to the finish for any reason.
- Any product which has been purchased from an unauthorized dealer.
We reserve the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available.
WE MAKE NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE EXCEEDING THE DURATION OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. WE DISCLAIM LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
1. At checkout, select Affirm as your payment method
2. Enter a few pieces of information and get a real-time decision
3. Enjoy your purchase, and pay over time. Your payments will be automatically charged, so you can sit back and relax
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
-
If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
RETURNS EXCEPTIONS
This return policy covers the majority of our products, with the following exceptions:
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
WARRANTY
In store pick-ups
order. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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