Cranborne Audio N22 Cat 5 Snake & C.A.S.T. Breakout Box

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2069 avenue Chartier, Dorval, QC H9P 1H3

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Sale price$169.00 CAD

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RedOne Music is a Canadian authorized Cranborne Audio retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM

Description

Introduction
Cranborne Audio, herein referred to as "the Company," is dedicated to providing high-quality products to our customers. We stand by the quality and craftsmanship of our products and offer two types of warranties to protect the interests of our customers: a 2-year manufacturer's warranty for new goods and a 1-year service warranty for goods that have been serviced by is or a recognised service-partner. This Manufacturer Limited Warranty Policy outlines the terms and conditions of these warranties to ensure that our customers have a clear understanding of their rights and responsibilities when seeking warranty service. This Limited Warranty is in addition to your statutory rights in the country of purchase.

Limited Warranty Type:
a) 2-Year Manufacturer's Limited Warranty for New Goods:
The Company offers a 2-year manufacturer's warranty from the date of purchase for new products manufactured and sold by the Company. This warranty covers manufacturer's defects in materials and workmanship under normal use. The warranty does not extend to damage caused by misuse, neglect, accidents, unauthorised repairs, or alterations to the product. Please note that the manufacturer's warranty for new goods is non-transferable and is only applicable to the original owner.

b) 1-Year Service Limited Warranty for Goods that have been Serviced:

For goods that have undergone service or repair by the Company, we provide a 1-year service warranty from the date of service completion. This warranty covers defects related to the serviced components and the quality of the service provided by the Company. The service warranty is not exclusive to products under the manufacturer's warranty. The service warranty is non-transferable and applies solely to the customer who initiated the service.

Limited Warranty Benefits
During the warranty period, the Company will, at its discretion, either repair or replace the defective product or any component thereof. The decision to repair or replace will be based on the nature and extent of the defect. If a product or component is no longer available, the Company reserves the right to provide an equivalent replacement.

Exclusions
The manufacturer's warranty does not cover the following:

1. Normal wear and tear of the product.
2. Damage resulting from accidents, misuse, neglect, or improper installation.
3. Unauthorized repairs or modifications to the product.
4.Damage caused by non-compliance with the product's care and maintenance instructions.
5. Cosmetic damage that does not affect the product's functionality.
6. Products purchased from unauthorised sellers or outside of the specified warranty period.

How to Claim Warranty Service
The Company will not provide any warranty coverage unless your claim is in compliance with all terms of this Limited Warranty and you follow proper return procedure.To initiate a warranty claim, the customer must:

1. Register your product via the Company's website.
2. Contact the Company's Customer Service Department at support@cranborne-audio.com within the warranty period.
3. Provide proof of purchase (e.g., receipt or invoice) as evidence of the warranty's validity.
4. Describe the issue with the product and follow the instructions provided by the Customer Service Department.

Warranty Process
Upon receiving a valid warranty claim, the Company will assess the issue and determine the appropriate course of action. If it is determined that the product or component is covered by the warranty, the Company will provide repair or replacement services, either directly or via an authorised distribution or service partner. The customer is responsible for shipping and handling costs associated with returning the product to the Company or appropriate distribution/service centre.

Disclaimer
The Company's manufacturer's warranty is the sole and exclusive remedy provided to customers. To the extent permitted by law, the Company disclaims any other warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The Company shall not be liable for any consequential, incidental, or special damages, including, but not limited to, loss of profit or use of the product.

Governing Law
This Manufacturer Warranty Policy shall be governed by and interpreted in accordance with English Law.

Changes to this Limited Warranty Policy
The Company reserves the right to modify or update this Manufacturer Warranty Policy as necessary. Changes will be effective upon posting the revised policy on the Company's official website.

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2. Enter a few pieces of information and get a real-time decision

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FREE SHIPPING DETAILS

*Please note that only Canada Post delivers to PO boxes.

  • Free Shipping offer is valid on selected products only.
  • Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
  • Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
    and the order is $200.00 and over (before taxes).
  • Free Shipping is valid only within Canada.
  • Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
  • Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
  • Courier shipments require an adult signature for proof of delivery.
  • RED ONE Music reserves the right to modify shipping fee.
  • Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled. 

EXPORT POLICY 
  • All delivery charges and taxes will be added when applicable to the prices shown on our Website.
  • Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
  • Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
  • International shipping: We are not responsible for any duty/import/taxes/customs/etc charges. 
  • We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order. 
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.

 

ADDITIONAL SHIPPING FEES

Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:

  • Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
  • Shipment resulting in inside delivery.
  • Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
  • Address error or absence of consignee requiring a second or more attempt to complete a delivery.

 

RETURNS

  • All returned opened items are subject to a min 15% to maximum 25% restocking fee.
  • All returned items can take up to 10-14 days to be processed.
  • If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
  • RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
  • All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
  • Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
  • Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
  • All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
  • If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
  • If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:
    - outside of the shipping box along with a photo of the shipping label
    - inside packaging of the shipping box
    - the damaged unit itself
  • Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
    • e-transfer is not accepted in 15 calendar days
    • a change of email address is requested once the e-transfer has already been sent
    • a typo or error has been made in the email address that is associated to your customer profile

      RETURNS EXCEPTIONS
      This return policy covers the majority of our products, with the following exceptions:
      • Products accompanied by software
      • Harmonicas
      • Earplugs and in-ear monitors
      • Reeds

        WARRANTY
        • RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.

        In store pick-ups

        • To be eligible for a store pick-up, please review the criteria below:
        • If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
        • If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
        • If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
        • Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up. 

        In-Store Pickup

        All orders that are picked-up in store must sign the release form acknowledging the reception of your
        order. Note that Music Red One may request to take a copy of your government photo ID to add to this
        acknowledgement form.

        Payment & Security

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        Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

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