Walden Guitars NATURA 800 - Grand Auditorium Cutaway Acoustic Guitar - Solid Sitka Spruce Top

UPC: 810035440036 | SKU: G800CE-W
Online

✓ This product is available to order online
Estimated Processing time before shipment 1-2 weeks
* In case of additional delays, you will be contacted by one of our sales representative
X In-Store
2069 avenue Chartier, Dorval, QC H9P 1H3

Price:
Sale price$1,119.99 CAD

Online Financing available at checkout

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Our customer support representatives have a thorough understanding of our products and are available to assist you with any product-related questions you may have.

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RedOne Music is a Canadian authorized Walden Guitars retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM

Description

Limited Warranty Terms. Walden Guitars® (“Walden”) warrants to the original purchaser that their Walden musical instrument, purchased from an authorized Walden USA dealer, shall be free from defects in materials and workmanship under normal use for as long as the instrument is owned by original purchaser, and until ownership is transferred to another. Factory installed on-board electronics and parts not originally manufactured by Walden shall be free from defects in materials and workmanship for one (1) year from date of purchase.
Limited Warranty Exclusions. Excepted from this Limited Warranty are the following:
Wear and tear items such as nuts, saddles, frets, strings, pick-guards, finish tuning machines, batteries, and any case or bag, or any other damage or deterioration due to normal wear and tear.
Certain adjustments that may be required due to normal use and resulting wear and tear, but not limited to setups, adjustments, neck reset, or any routine maintenance.
Asserted defects or damage to an instrument such as cracks, splitting or warping of wood or damage to the instrument’s finish caused by accident or exposure to changes in, or extreme instances of temperature or humidity, exposure to sunlight, moisture, body salts or acids, guitar straps, guitar stands, or hangers which cause harm to the instrument.
Asserted defects or damage caused by acts of nature, accidents, misuse, neglect, abuse, modification, or improper maintenance of the instrument or its parts (Walden reserves the exclusive right to make such determination of misuse, modification, or neglect based on inspection by Walden or an authorized Walden service center).
Asserted defects or damage to an instrument which has had work performed on it by or has been otherwise repaired or modified by a technician or repair person other than a Walden certified technician at an authorized Walden service center.
Asserted defects involving subjective personal likes or judgments, including subjective opinions regarding tone and characteristics of wood.
Any instrument whose serial number is altered, tampered with in any fashion or missing.
Any instrument not purchased from an authorized Walden dealer in the United States of America and guitars owned by non-U.S. residents.
Limitation on Obligations. The obligations of Walden hereunder are limited to repair or replacement of parts or the instrument found to be defective under this limited warranty. In no event shall Walden be liable of any indirect, incidental or consequential damages, including but not limited to time, wages or lost profits, of any nature or kind or for damages to or loss of property. In addition, Walden reserves the right to modify, refine, or improve its instruments and parts, including making refinements and wood species substitutions, without incurring any responsibility to modify, exchange, replace or repair any parts or products to meet prior specifications. This Limited Warranty does not cover circumstances beyond Walden’s control. This Limited Warranty does not apply when failure is due to shipping damage, accident, unauthorized service, modification, alteration, abuse, misuse, or use with incompatible accessories or attachments. This Limited Warranty is the sole warranty of Walden and is given in lieu of all other warranties, express or implied warranties of merchantability and fitness for a purpose. Specific rights might vary by state, so the above limitations or exclusions may not apply to you.
No Other Warranties. The Limited Warranty set forth herein constitutes the entire warranty and representation of Walden with regard to the Walden products identified in the preceding paragraph. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of any Walden musical instrument or related product. No representation or warranty made by any Walden salesperson, dealer, agent, representative or employee shall be binding upon Walden other than as set forth herein.

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FREE SHIPPING DETAILS

*Please note that only Canada Post delivers to PO boxes.

  • Free Shipping offer is valid on selected products only.
  • Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
  • Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
    and the order is $200.00 and over (before taxes).
  • Free Shipping is valid only within Canada.
  • Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
  • Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
  • Courier shipments require an adult signature for proof of delivery.
  • RED ONE Music reserves the right to modify shipping fee.
  • Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled. 

EXPORT POLICY 
  • All delivery charges and taxes will be added when applicable to the prices shown on our Website.
  • Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
  • Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
  • International shipping: We are not responsible for any duty/import/taxes/customs/etc charges. 
  • We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order. 
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.

 

ADDITIONAL SHIPPING FEES

Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:

  • Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
  • Shipment resulting in inside delivery.
  • Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
  • Address error or absence of consignee requiring a second or more attempt to complete a delivery.

 

RETURNS

  • All returned opened items are subject to a min 15% to maximum 25% restocking fee.
  • All returned items can take up to 10-14 days to be processed.
  • If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
  • RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
  • All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
  • Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
  • Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
  • All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
  • If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
  • If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:
    - outside of the shipping box along with a photo of the shipping label
    - inside packaging of the shipping box
    - the damaged unit itself
  • Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
    • e-transfer is not accepted in 15 calendar days
    • a change of email address is requested once the e-transfer has already been sent
    • a typo or error has been made in the email address that is associated to your customer profile

      RETURNS EXCEPTIONS
      This return policy covers the majority of our products, with the following exceptions:
      • Products accompanied by software
      • Harmonicas
      • Earplugs and in-ear monitors
      • Reeds

        WARRANTY
        • RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.

        In store pick-ups

        • To be eligible for a store pick-up, please review the criteria below:
        • If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
        • If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
        • If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
        • Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up. 

        In-Store Pickup

        All orders that are picked-up in store must sign the release form acknowledging the reception of your
        order. Note that Music Red One may request to take a copy of your government photo ID to add to this
        acknowledgement form.

        Payment & Security

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        Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

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