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RedOne Music is a Canadian authorized Kingston retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM
Description
This limited warranty does not cover any damage to the product that results from (a) improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, (b) cosmetic damage, including but not limited to scratches, dents and cracks on touch-screens or casings; or (c) any unauthorized disassembly, repair or modification. This limited warranty shall not apply if: (i) the product was not used in accordance with any accompanying instructions, or (ii) the product was not used for its intended function.
This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, that has not been handled or packaged correctly, that has been sold as second-hand or that has been resold contrary to U.S.A. and other applicable export regulations.
For IronKey™ drives, compatibility information may be found on the product datasheet published on www.kingston.com. Kingston makes no guarantee that IronKey™ software will be compatible with future hardware or operating system changes or upgrades.
This limited warranty covers only repair, replacement, refund or credit for defective Kingston products, as provided above. Kingston is not liable for, and does not cover under warranty, any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data or any costs associated with determining the source of system problems or removing, servicing or installing Kingston products. This warranty excludes third party software, connected equipment or stored data. Kingston is therefore not liable for any actual or consequential losses or damage attributable to third party software, connected equipment or stored data. In the event of a claim, Kingston's sole and maximum obligation shall be to repair or replace the hardware or issue a refund in Kingston’s sole discretion.
Duration of Warranty
Product Lifetime Warranty**:
The following Kingston products are covered by this warranty for the product lifetime.
Memory modules including:
ValueRAM®
HyperX®
Kingston FURY®
Server Premier
Retail Memory
Kingston system-specific memory
Flash memory cards including:
Secure Digital
Secure Digital HC and XC excluding Industrial Temp & Endurance cards
CompactFlash
MultiMediaCard
Flash adapters
**Product lifetime is defined as the normal time expectancy for the use of products in the industry. But the lifetime warranty may be subject to definitions as set by different countries. For Russia, the lifetime warranty is determined to be for a period of ten (10) years from the date of purchase by the original end user customer.
Five-Year Warranty:
The following Kingston products are covered by this warranty for a period of five years from the date of purchase by the original end user customer, unless otherwise stated below:
USB DataTraveler® drives (excluding DataTraveler 2000)
IronKey™ drives (Excluding IKVP80ES, IKKP200, IKKP200C, IKD500SM)
Industrial Temp microSD Cards (SDCIT).
Design-In DRAM Module (“CBD”)
Kingston Design-In DRAM Module products are covered under the product warranty for five (5) years from the date of purchase by the original Design-In customer.
Kingston Design-In DRAM Module products are built with client specifications, commercial temperature grade semiconductor components and are not for use in enterprise / server platforms, nor environments that exceed temperature grade. Use of these modules under these conditions is not covered by the product warranty.
In addition, Kingston provides warranty service only to the original customer integrating the Kingston Design-In DRAM Module products into its device. All downstream end-customer service and support will require handling by the original Design-In Customer.
Five Year Conditional SSD Warranty:
The following Kingston products are covered by this warranty, based on which of the following events occurs first: (i) five (5) years from the date of purchase by the original end user customer; (ii) when the usage of a SATA SSD as measured by Kingston’s implementation of the SMART attribute 231, labeled as “SSD Wear Indicator”, reaches a normalized value of one (1) as indicated by Kingston’s SSD Manager (“KSM”), or (iii) when the usage of an NVME SSD as indicated by Kingston’s implementation of the Health attribute “Percentage Used” reaches or exceeds a normalized value of one hundred (100) as indicated by the KSM.
The KSM is specified in the datasheet for the products and is available via Kingston’s website at kingston.com/SSDmanager. For SATA SSDs, a new unused product will show a wear indicator value of one hundred (100), whereas a product that has reached its warranty limit will show a wear indicator value of one (1) For NVMe SSDs, a new unused product will show a Percentage Used value of zero(0), whereas a product that reaches its warranty limit will show a Percentage Used value of greater than or equal to one hundred (100).
Please refer to the following SSD Warranty table for product-specific warranty information:
5 Year Conditional Warranty Table (SATA SSD)
Drive Family Part Number
DC600M SEDC600Mxxx
DC500 SEDC500xxx
DC400 SEDC400S37xxx
DC450R SEDC450Rxxx
KC400 SKC400S37xxx
KC600 SKC600xxx
M.2 SATA G2 SM2280S3G2xxx
UV500 SUV500xxx
5 Year Conditional Warranty Table (NVME SSD)
Drive Family Part Number
A1000 SA1000M8xxx
DC1000B SEDC1000BM8xxx
DCP1000* SEDC1000Hxxx*
KC1000 SKC1000xxx
KC2000 SKC2000xxx
DC1000M SEDC1000Mxxx
DC1500M SEDC1500Mxxx
KC2500 SKC2500xxx
A2000 SA2000M8xxx
KC3000 SKC3000xxxx
Kingston Fury Renegade SFYRxxxx
5 Year Conditional Warranty Table (Portable SSD)
Drive Family Part Number
XS2000 SXS2000xxxx
XS1000 SXS1000xxx
* If the usage of one or more of the four (4) individual M.2 SSDs that make up the DCP1000 shows a Percentage Used value that reaches or exceeds a normalized value of one hundred (100), the product is no longer covered under warranty..
Three-Year Warranty:
The following Kingston products are covered by this warranty for a period of three years from the date of purchase by the original end user customer:
IronKey™ Vault Privacy 80 External SSD (IKVP80ES), Keypad 200 (IKKP200), Keypad 200C (IKKP200C)
High Endurance microSD card (SDCE)
Industrial card (SDCIT2, SDIT)
DataTraveler microDuo3 G2(DTDUO3G2), and those select SSDs as listed in the following table:
Three Year Warranty Table (SATA SSD)
HyperX Savage SHSS37Axxx
Three Year Conditional SSD Warranty:
The following Kingston products are covered by this warranty, based on which of the following events occurs first: (i) three years from the date of purchase by the original end user customer; (ii) when the usage of a SATA SSD as measured by Kingston’s implementation of the SMART attribute 231, labeled as “SSD Wear Indicator”, reaches a normalized value of one (1) as indicated by the Kingston SSD Manager (“KSM”); or (iii) when the usage of an NVME SSD as measured by Kingston’s implementation of the Health attribute “Percentage Used” reaches or exceeds a normalized value of one hundred (100) as indicated by KSM.
The KSM is specified in the datasheet for the specific product and is available via Kingston’s website at kingston.com/SSDmanager. For SATA SSDs, a new unused product will show a wear indicator value of one hundred (100), whereas a product that has reached its warranty limit will show a wear indicator value of one (1). For NVMe SSDs, a new unused product will show a Percentage Used value of zero(0), whereas a product that reaches its warranty limit will show a Percentage Used value of greater than or equal to one hundred (100).
Please refer to the following SSD Warranty Table for product-specific warranty information:
Three Year Warranty Table (SATA SSD)
Drive Family Part Number
A400 SA400S37xxx
Q500 SQ500S37xxx
UV400 SUV400S37xxx
HyperX Savage EXO SHSX100xxx
Three Year Conditional Warranty Table (NVMe SSD)
NV1 SNVSxxx
NV2 SNV2xxx
Two-Year Warranty:
The following Kingston products are covered by this warranty for a period of two years from the date of purchase by the original end user customer:
IronKey™ D500SM
DataTraveler® Bolt Duo
MobileLite® Wireless - Gen 3
MobileLite® Wireless - Gen 2
MobileLite® Reader
microSD Reader
Nucleum
Workflow Station and Workflow Readers
Products under the Kingston Customization Program. Kingston Customization Program products are limited to credit or refund during the two-year warranty period. In some instances, Kingston may, as its option, elect to replace defective products ordered through the Kingston Customization Program with functionally equivalent products.
One-Year Warranty:
The following Kingston products are covered by this warranty for a period of one year from the date of purchase by the original end user customer:
MobileLite® Wireless - Gen 1
DataTraveler® Accessory Kit
Wi-Drive®
TravelLite®
SD/MMC Reader
Bali microSDHC Class 10 UHS-1
In the event a product has been discontinued, Kingston, at its sole discretion, shall either repair the product, offer to replace it with a comparable product or provide a refund at the lesser of the purchase price or the product’s current value.
Repaired or replacement products will continue to be covered by this limited warranty for the remainder of the original warranty term or ninety (90) days, whichever is longer.
This limited warranty applies only to the original end user customer and is subject to the terms and requirements described herein. This limited warranty is non-transferable. Products purchased as part of a kit require that the kit be returned in its entirety in order to be eligible for warranty.
Free Technical Support
If you experience difficulty during the installation or subsequent use of a Kingston product, you may contact Kingston's Technical Support department prior to servicing your system.
For support over the Internet, visit kingston.com/support.
Kingston also provides free English-language technical support to its customers worldwide.
United States and Canada:
Kingston Technical Support in the United States and Canada can be contacted directly by calling toll-free at: +1 (800) 435-0640.
Latin America:
For Kingston Technical Support in Latin America, please visit kingston.com/support.
Europe, Middle East and Africa:
For Kingston Technical Support in Europe, Middle East and Africa (with the exception of countries listed elsewhere), please visit kingston.com/support
In Asia:
For Technical Support in Asia, please visit: kingston.com/support
Russia, Belarus:
Contact Kingston Technical Support in Russia: ru_support@kingston.com
Ukraine:
Contact Kingston Technical Support in Ukraine: ua_support@kingston.com
Countries of Central Asia and the Caucasus, Moldova:
Contact technical support Kingston for CIS countries: cis_support@kingston.com
Warranty Claim Procedures and Requirements
To obtain warranty service, you may return a defective product to your original point of purchase, or the authorized Kingston dealer or distributor from whom you purchased the Kingston product. Please confirm the terms of its return policies prior to returning the product. Typically, you must include product identification information, including model number and serial number (if applicable) with a detailed description of the problem you are experiencing. You will be required to provide proof of purchase. All returned parts or products, if replaced or refunded, will become Kingston’s property upon receipt. Repaired or replacement product will be shipped at Kingston's expense. To the extent permitted by applicable laws, products not imported or sold through authorized Kingston dealers or distributors are not covered by this warranty. This is to ensure certification of quality. Please contact the dealer from whom you have purchased such products for available warranty.
United States:
In the United States, you may obtain warranty service directly from the Kingston service center after first obtaining a Return Material Authorization ("RMA") number from Kingston. An RMA number is obtained by visiting kingston.com/support or by calling Kingston Customer Service at +1 (714) 438-1810, or +1 (800) 337-3719. For ValueRAM memory product returns, please contact Technical Support at +1 (800) 435-0640 for RMA service and support.
Once you have obtained an RMA number from Kingston, you must, within thirty (30) days, send the product to Kingston Technology Company, Inc., Customer Service, 17665-A Newhope Street, Fountain Valley, CA 92708 U.S.A. You are responsible for the cost of insuring and shipping your returned products. Products shipped to the service center must be properly packaged to prevent damage in transit. The Kingston RMA number must be prominently displayed on the outside of the package. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.
Europe, Middle East and Africa:
In Europe, Middle East and Africa, if you are unable to obtain warranty service from your original point of purchase or the authorized Kingston dealer or distributor from whom you purchased the product, you may obtain warranty service directly from the Kingston service center after first obtaining a Return Material Authorization (“RMA”) number from Kingston. An RMA number is obtained by visiting kingston.com/support. In some circumstances, we may require proof of purchase.
Once you have obtained an RMA number from Kingston, you must, within thirty (30) days, send the product to Kingston Technology Europe Co LLP, Kingston Court, Brooklands Close, Sunbury on Thames, Middlesex, TW16 7EP, U.K. You are responsible for the cost of insuring and shipping the product(s). The product(s) must be properly packaged to prevent damage in transit. The Kingston RMA number must be prominently displayed on the outside of the package. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.
Asia:
In Asia, please refer to the region which applies to you.
In Taiwan, you may obtain warranty service through (a) your original point of purchase, (b) an authorized service center by visiting kingston.com/support/taiwan-service-centers; or (c) directly form the Kingston service center after first obtaining a Return Material Authorization(“RMA”) number from Kingston. An RMA number obtained by visiting kingston.com/support/tw-rma-apply. In some circumstances, we may require proof of purchase.
Once you have obtained an RMA number from Kingston, you must, within three (3) days, send the product to Kingston Technology Far East Corp., 4F., No. 8, Kedung 3rd Road, Chunan, Miaoli, Taiwan 35053. You are responsible for the cost of insuring and shipping the product(s). The product(s) must be properly packaged to prevent damage in transit. The Kingston RMA number must be prominently displayed on the outside of the package. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.
In China, you may obtain warranty service through either an authorized distributor or directly from the Kingston service center. For a list of service centers in China, please visit kingston.com/support/china/center.
In all other Asian countries, please contact your original point of purchase to obtain warranty service. If you are unable to return the product to your original point of purchase, please contact Kingston by visiting kingston.com/support for RMA service and support.
Disclaimers
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE FOREGOING IS THE COMPLETE WARRANTY FOR KINGSTON PRODUCTS AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO KINGSTON PRODUCTS AND KINGSTON EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS OF TIME SET FORTH ABOVE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
KINGSTON PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT EQUIPMENT OR FOR APPLICATIONS IN WHICH THE FAILURE OR MALFUNCTION OF THE PRODUCTS WOULD CREATE A SITUATION IN WHICH PERSONAL INJURY OR DEATH IS LIKELY TO OCCUR. KINGSTON SHALL NOT BE LIABLE FOR THE DEATH OF ANY PERSON OR ANY LOSS, INJURY OR DAMAGE TO PERSONS OR PROPERTY BY USE OF PRODUCTS USED IN APPLICATIONS INCLUDING, BUT NOT LIMITED TO, MILITARY OR MILITARY-RELATED EQUIPMENT, TRAFFIC CONTROL EQUIPMENT, DISASTER PREVENTION SYSTEMS AND MEDICAL OR MEDICAL-RELATED EQUIPMENT.
KINGSTON'S TOTAL LIABILITY UNDER THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND. REPAIR, REPLACEMENT OR REFUND ARE THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KINGSTON SHALL NOT BE LIABLE TO THE PURCHASER OR END USER CUSTOMER OF A KINGSTON PRODUCT FOR ANY DAMAGES, EXPENSES, LOST DATA, LOST REVENUES, LOST SAVINGS, LOST PROFITS, OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE PURCHASE, USE OR INABILITY TO USE THE KINGSTON PRODUCT, EVEN IF KINGSTON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.
WITH REGARDS TO CITIZENS OF THE UK OR COUNTRIES THAT ARE MEMBERS OF THE EUROPEAN UNION, IF THIS PRODUCT IS PURCHASED BY A CONSUMER AND NOT IN THE COURSE OF A BUSINESS, THIS WARRANTY IS IN ADDITION TO YOUR LEGAL RIGHTS IN RELATION TO PRODUCTS WHICH ARE DEFECTIVE. ADVICE ABOUT YOUR LEGAL RIGHTS IS AVAILABLE FROM YOUR LOCAL CONSUMER ADVICE CENTRE. THIS DISCLAIMER DOES NOT PURPORT TO LIMIT OR EXCLUDE KINGSTON'S LIABILITY FOR DEATH OR INJURY CAUSED BY ITS NEGLIGENCE OR FOR FRAUDULENT MISREPRESENTATION.
1. At checkout, select Affirm as your payment method
2. Enter a few pieces of information and get a real-time decision
3. Enjoy your purchase, and pay over time. Your payments will be automatically charged, so you can sit back and relax
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
-
If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.