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RedOne Music is a Canadian authorized JBL Pro retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM
Description
Product Type Warranty Period
EON ONE Compact, EON700 Series, EON ONE MK2, PRX900 Series, and PRX ONE 7 years
(Battery 3 years)
JBL Pro Transducers, sold as stand-alone products or components of a loudspeaker system 5 years
IRX Series Speakers 3 years
JBL Pro Amplifiers, sold as stand-alone products or components of a loudspeaker system 3 years
JBL Pro Enclosures and Accessories sold as stand-alone products or components of a loudspeaker system 2 years
Duran, Intellivox, and Axys products 2 years
Used/Refurbished products (B-stock) 1 year
Product Warranty Period
dbx 1260 2 years
dbx 1260m 2 years
dbx 1261 2 years
dbx 1261m 2 years
dbx 640 2 years
dbx 640m 2 years
dbx 641 2 years
dbx 641m 2 years
BSS AC-5S 1 year
BSS AC-V 1 year
BEYOND1 1 year
BEYOND3 1 year
BSS BLU-100 5 years
BSS BLU-120 5 years
BSS BLU-160 5 years
BSS BLU-326DA (BLU-326) 5 years
BSS BLU-806DA (BLU-806) 5 years
BSS BLU-DA (BLU-DAN) 1 year
BSS BLU-GPX 1 year
CSA 140Z/180Z/1120Z 3 years
CSA 240Z/280Z/2120Z 3 years
CSA-2120 3 years
CSM 14 3 years
CSM 28 3 years
CSM-21 1 year
CSM-32 1 year
CSMA 180/1120 3 years
CSMA 240/280/2120 3 years
CSPM-1 1 year
CSPM-2 1 year
CSPM-4 1 year
CSR-2SV (CN) 1 year
CSR-2SV (EU - BLK) 1 year
CSR-2SV (EU - WHT) 1 year
CSR-2SV (US - BLK) 1 year
CSR-2SV (US - WHT) 1 year
CSR-3SV (CN) 1 year
CSR-3SV (EU - BLK) 1 year
CSR-3SV (EU - WHT) 1 year
CSR-3SV (US - BLK) 1 year
CSR-3SV (US - WHT) 1 year
CSR-V (CN) 1 year
CSR-V (EU - BLK) 1 year
CSR-V (EU - WHT) 1 year
CSR-V (US - BLK) 1 year
CSR-V (US - WHT) 1 year
CST-2120 3 years
Crown CXM 2000 3 years
Crown DCi 2|1250 3 years
Crown DCi 2|1250N 3 years
Crown DCi 2|2400N 3 years
Crown DCi 2|300 3 years
Crown DCi 2|300N 3 years
Crown DCi 2|600 3 years
Crown DCi 2|600N 3 years
Crown DCi 4|1250 3 years
Crown DCi 4|1250N 3 years
Crown DCi 4|2400N 3 years
Crown DCi 4|300 3 years
Crown DCi 4|300N 3 years
Crown DCi 4|600 3 years
Crown DCi 4|600N 3 years
Crown DCi 8|300 3 years
Crown DCi 8|300N 3 years
Crown DCi 8|600 3 years
Crown DCi 8|600N 3 years
Crown DSi 1000 3 years
Crown DSi 2000 3 years
Crown DSi 4000 3 years
Crown DSi 6000 3 years
Crown DSi 8Mn 3 years
BSS EC-4B 1 year
BSS EC-4BV 1 year
BSS EC-8BV 1 year
BSS EC-V 1 year
EON ONE Compact 7 years
EON ONE MK2 7 years
Crown I-Tech 12000HD 5 years
Crown I-Tech 4x3500HD 5 years
Crown I-Tech 5000HD 5 years
Crown I-Tech 9000HD 5 years
Intonato 24 3 years
JBL Intonato Desktop Controller 2 years
JBL-EON710 7 years
JBL-EON712 7 years
JBL-EON715 7 years
JBL-EON718S 7 years
PRX ONE 7 years
PRX908 7 years
PRX912 7 years
PRX915 7 years
PRX915XLF 7 years
PRX918XLF 7 years
Crown XLi 1500 1 year
Crown XLi 2500 1 year
Crown XLi 3500 1 year
Crown XLi 800 1 year
What is the warranty period?
This warranty protects you for a specific period (“Warranty Period”) from your date of purchase as stated in your bill of sale or as otherwise established by Harman. The specific Warranty Period applicable to this product varies for each product type or model, and is determined in accordance with the Warranty Period Table below. If there is no Warranty Period expressly stated in the Warranty Period Table below for any particular product that you have purchased, then, to the fullest extent allowed by law, no warranty is provided for such product. Any warranty service or parts replacement will not extend the Warranty Period. Any warranty replacement parts or product will assume only the remainder of Warranty Period of the original product.
Unless otherwise expressly stated in the Warranty Period Table, if a product is co-branded with two or more Harman Professional brands, the applicable Warranty Period will be the one for the brand under which the entire product or product system, as the case may be, is sold, and not for any of the individual component products that make up the product or product system, as the case may be.
What does this warranty cover, and what does it not cover?
Except as otherwise stated in this policy, this warranty covers defects in materials and workmanship if: (1) you purchased this product from a dealer that is a Harman Professional authorized dealer with respect to this product at the time of your purchase; (2) your original, dated bill of sale is presented whenever warranty service is required during the warranty period; and (3) unless Harman states otherwise, you purchased this product in brand new condition.
This policy does not cover damage or loss: caused by accident (including force majeure or natural forces), misuse, abuse, neglect, product modification; occurring during shipment (even when Harman has arranged or paid for shipping); caused by failure to follow instructions in the owner’s guide, including failure to perform recommended periodic or routine maintenance or improper maintenance; resulting from repairs by someone Harman did not authorize; (for products not specified by Harman for commercial or industrial use) caused by any commercial or industrial use; to the decorative surface of this product; to any data, software or information; caused by using this product for other than its intended purpose; or covered under any of your (or your installer’s) insurance policy or coverage. The following are also excluded from this warranty: claims based upon any misrepresentations by the seller; if this product’s serial number has been altered, defaced or removed; deterioration of component parts, the nature of which is to become worn or depleted with use, including batteries and headphone/headset ear pads/foam pads; any accessory to this product, even if supplied by Harman; any installation, removal or re-installation; any set-up calibration or adjustment; any performance variations due to installation-related circumstances, such as program source quality or AC power fluctuations.
Harman reserves the right to change the design of, or upgrade, any product from time to time without notice and with no obligation to make any changes or upgrades to any products previously sold or manufactured.
What will Harman do to correct problems under warranty?
If this product has a defect covered by this warranty, Harman will, at its sole option, either: (1) repair this product at no charge to you, using new or refurbished replacement parts, (2) exchange this product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to this product, or (3) refund the purchase price of the product.
Any replaced or refunded parts or products shall become Harman property, and, by submitting any product for warranty service, you represent and warrant to Harman that you are the sole owner of such product, and that it is not subject to any liens or encumbrances.
Who is protected by the warranty?
This warranty protects only the original end-user (“you”), and is not transferrable. Any attempt to transfer this warranty shall immediately make this warranty void. This warranty is valid only for Harman Professional products, as listed above, purchased from authorized Harman Professional dealers within the fifty United States, and it does not apply to products purchased or transferred elsewhere. If you purchased this product (or have subsequently transferred it) outside the fifty United States, you should contact your local Harman distributor for warranty information.
How can warranty service be obtained?
In the event that you require warranty service on this product in the United States, you should first contact us directly using the contact information provided below:
US Post-Sales Support
Technical Support
1-844-776-4899 (Option 3)
HProTechSupportUSA@harman.com
Repair Services
1-844-776-4899 (Option 2)
HProServiceUSA@harman.com
Customers outside the United States should contact your local Harman distributor for warranty information.
You must be ready to provide detailed information on the symptoms or difficulties you have observed with the product’s performance. We may direct you to an authorized service center or ask you to send the product to us for repair. In either case, you will have to present your original bill of sale to establish warranty coverage. Do not send this product to us without prior authorization and a corresponding return authorization number. Warranty repair of this product must be done by an authorized dealer or service center. To the fullest extent allowed by law, unauthorized warranty repair will void the warranty and is done at your risk.
You are responsible for transporting your product to (as well as from, in the event that Harman finds no defect covered by this warranty) either Harman or an authorized service center and for payment of all shipping charges; however, Harman will pay the return shipping charges (in the event you return the product to Harman) if the repairs are covered by warranty, provided that, Harman reserves the right to choose the mode, the carrier and the timing of such return shipping (if Harman finds that there are no defects covered by this warranty, then you shall be responsible for all shipping charges). If you experience difficulty in transporting your product or are in need of packing materials, please advise us and we may be able (but have no obligation) to suggest alternative procedures and/or provide adequate packing materials.
In the event Harman is unable to return the product to you because you have provided incorrect or insufficient contact information, or when you fail to arrange for the pick-up or retrieval of the product when you are obligated to arrange or pay for shipping the product back to you, Harman reserves the right, without notice to you, to charge you storage and handling costs for the entire duration that Harman has possession of your product, and, to the fullest extent allowed by law, to sell or dispose of your product to defray such costs. You hereby authorize Harman to charge those costs against any credit or debit card or other electronic payment account you have provided to us for any reason.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. HARMAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF HARMAN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.
No Harman reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
HARMAN IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF ANY EQUIPMENT OR PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH HARMAN PRODUCTS. HARMAN’S TOTAL LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THIS PRODUCT OR TO THE ORIGINAL PURCHASE PRICE PURSUANT TO THE TERMS OF THIS WARRANTY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OR CONDITIONS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR (WHERE APPLICABLE IN THE COUNTRIES WHERE HARMAN HAS NON-US/CANADIAN AUTHORIZED DEALERS) COUNTRY. NO ACTION OR CLAIM TO ENFORCE THIS WARRANTY SHALL BE COMMENCED AFTER THE EXPIRATION OF THE WARRANTY PERIOD.
In the event that there is a difference between this warranty and the provisions in any owner’s manuals, warranty leaflets, or packaging cartons, the terms of this warranty will prevail to the fullest extent allowed by law.
Updated: July 2021
EON ONE Compact, EON700 Series, EON ONE MK2, PRX900 Series, and PRX ONE 7 years
(Battery 3 years)
JBL Pro Transducers, sold as stand-alone products or components of a loudspeaker system 5 years
IRX Series Speakers 3 years
JBL Pro Amplifiers, sold as stand-alone products or components of a loudspeaker system 3 years
JBL Pro Enclosures and Accessories sold as stand-alone products or components of a loudspeaker system 2 years
Duran, Intellivox, and Axys products 2 years
Used/Refurbished products (B-stock) 1 year
Product Warranty Period
dbx 1260 2 years
dbx 1260m 2 years
dbx 1261 2 years
dbx 1261m 2 years
dbx 640 2 years
dbx 640m 2 years
dbx 641 2 years
dbx 641m 2 years
BSS AC-5S 1 year
BSS AC-V 1 year
BEYOND1 1 year
BEYOND3 1 year
BSS BLU-100 5 years
BSS BLU-120 5 years
BSS BLU-160 5 years
BSS BLU-326DA (BLU-326) 5 years
BSS BLU-806DA (BLU-806) 5 years
BSS BLU-DA (BLU-DAN) 1 year
BSS BLU-GPX 1 year
CSA 140Z/180Z/1120Z 3 years
CSA 240Z/280Z/2120Z 3 years
CSA-2120 3 years
CSM 14 3 years
CSM 28 3 years
CSM-21 1 year
CSM-32 1 year
CSMA 180/1120 3 years
CSMA 240/280/2120 3 years
CSPM-1 1 year
CSPM-2 1 year
CSPM-4 1 year
CSR-2SV (CN) 1 year
CSR-2SV (EU - BLK) 1 year
CSR-2SV (EU - WHT) 1 year
CSR-2SV (US - BLK) 1 year
CSR-2SV (US - WHT) 1 year
CSR-3SV (CN) 1 year
CSR-3SV (EU - BLK) 1 year
CSR-3SV (EU - WHT) 1 year
CSR-3SV (US - BLK) 1 year
CSR-3SV (US - WHT) 1 year
CSR-V (CN) 1 year
CSR-V (EU - BLK) 1 year
CSR-V (EU - WHT) 1 year
CSR-V (US - BLK) 1 year
CSR-V (US - WHT) 1 year
CST-2120 3 years
Crown CXM 2000 3 years
Crown DCi 2|1250 3 years
Crown DCi 2|1250N 3 years
Crown DCi 2|2400N 3 years
Crown DCi 2|300 3 years
Crown DCi 2|300N 3 years
Crown DCi 2|600 3 years
Crown DCi 2|600N 3 years
Crown DCi 4|1250 3 years
Crown DCi 4|1250N 3 years
Crown DCi 4|2400N 3 years
Crown DCi 4|300 3 years
Crown DCi 4|300N 3 years
Crown DCi 4|600 3 years
Crown DCi 4|600N 3 years
Crown DCi 8|300 3 years
Crown DCi 8|300N 3 years
Crown DCi 8|600 3 years
Crown DCi 8|600N 3 years
Crown DSi 1000 3 years
Crown DSi 2000 3 years
Crown DSi 4000 3 years
Crown DSi 6000 3 years
Crown DSi 8Mn 3 years
BSS EC-4B 1 year
BSS EC-4BV 1 year
BSS EC-8BV 1 year
BSS EC-V 1 year
EON ONE Compact 7 years
EON ONE MK2 7 years
Crown I-Tech 12000HD 5 years
Crown I-Tech 4x3500HD 5 years
Crown I-Tech 5000HD 5 years
Crown I-Tech 9000HD 5 years
Intonato 24 3 years
JBL Intonato Desktop Controller 2 years
JBL-EON710 7 years
JBL-EON712 7 years
JBL-EON715 7 years
JBL-EON718S 7 years
PRX ONE 7 years
PRX908 7 years
PRX912 7 years
PRX915 7 years
PRX915XLF 7 years
PRX918XLF 7 years
Crown XLi 1500 1 year
Crown XLi 2500 1 year
Crown XLi 3500 1 year
Crown XLi 800 1 year
What is the warranty period?
This warranty protects you for a specific period (“Warranty Period”) from your date of purchase as stated in your bill of sale or as otherwise established by Harman. The specific Warranty Period applicable to this product varies for each product type or model, and is determined in accordance with the Warranty Period Table below. If there is no Warranty Period expressly stated in the Warranty Period Table below for any particular product that you have purchased, then, to the fullest extent allowed by law, no warranty is provided for such product. Any warranty service or parts replacement will not extend the Warranty Period. Any warranty replacement parts or product will assume only the remainder of Warranty Period of the original product.
Unless otherwise expressly stated in the Warranty Period Table, if a product is co-branded with two or more Harman Professional brands, the applicable Warranty Period will be the one for the brand under which the entire product or product system, as the case may be, is sold, and not for any of the individual component products that make up the product or product system, as the case may be.
What does this warranty cover, and what does it not cover?
Except as otherwise stated in this policy, this warranty covers defects in materials and workmanship if: (1) you purchased this product from a dealer that is a Harman Professional authorized dealer with respect to this product at the time of your purchase; (2) your original, dated bill of sale is presented whenever warranty service is required during the warranty period; and (3) unless Harman states otherwise, you purchased this product in brand new condition.
This policy does not cover damage or loss: caused by accident (including force majeure or natural forces), misuse, abuse, neglect, product modification; occurring during shipment (even when Harman has arranged or paid for shipping); caused by failure to follow instructions in the owner’s guide, including failure to perform recommended periodic or routine maintenance or improper maintenance; resulting from repairs by someone Harman did not authorize; (for products not specified by Harman for commercial or industrial use) caused by any commercial or industrial use; to the decorative surface of this product; to any data, software or information; caused by using this product for other than its intended purpose; or covered under any of your (or your installer’s) insurance policy or coverage. The following are also excluded from this warranty: claims based upon any misrepresentations by the seller; if this product’s serial number has been altered, defaced or removed; deterioration of component parts, the nature of which is to become worn or depleted with use, including batteries and headphone/headset ear pads/foam pads; any accessory to this product, even if supplied by Harman; any installation, removal or re-installation; any set-up calibration or adjustment; any performance variations due to installation-related circumstances, such as program source quality or AC power fluctuations.
Harman reserves the right to change the design of, or upgrade, any product from time to time without notice and with no obligation to make any changes or upgrades to any products previously sold or manufactured.
What will Harman do to correct problems under warranty?
If this product has a defect covered by this warranty, Harman will, at its sole option, either: (1) repair this product at no charge to you, using new or refurbished replacement parts, (2) exchange this product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to this product, or (3) refund the purchase price of the product.
Any replaced or refunded parts or products shall become Harman property, and, by submitting any product for warranty service, you represent and warrant to Harman that you are the sole owner of such product, and that it is not subject to any liens or encumbrances.
Who is protected by the warranty?
This warranty protects only the original end-user (“you”), and is not transferrable. Any attempt to transfer this warranty shall immediately make this warranty void. This warranty is valid only for Harman Professional products, as listed above, purchased from authorized Harman Professional dealers within the fifty United States, and it does not apply to products purchased or transferred elsewhere. If you purchased this product (or have subsequently transferred it) outside the fifty United States, you should contact your local Harman distributor for warranty information.
How can warranty service be obtained?
In the event that you require warranty service on this product in the United States, you should first contact us directly using the contact information provided below:
US Post-Sales Support
Technical Support
1-844-776-4899 (Option 3)
HProTechSupportUSA@harman.com
Repair Services
1-844-776-4899 (Option 2)
HProServiceUSA@harman.com
Customers outside the United States should contact your local Harman distributor for warranty information.
You must be ready to provide detailed information on the symptoms or difficulties you have observed with the product’s performance. We may direct you to an authorized service center or ask you to send the product to us for repair. In either case, you will have to present your original bill of sale to establish warranty coverage. Do not send this product to us without prior authorization and a corresponding return authorization number. Warranty repair of this product must be done by an authorized dealer or service center. To the fullest extent allowed by law, unauthorized warranty repair will void the warranty and is done at your risk.
You are responsible for transporting your product to (as well as from, in the event that Harman finds no defect covered by this warranty) either Harman or an authorized service center and for payment of all shipping charges; however, Harman will pay the return shipping charges (in the event you return the product to Harman) if the repairs are covered by warranty, provided that, Harman reserves the right to choose the mode, the carrier and the timing of such return shipping (if Harman finds that there are no defects covered by this warranty, then you shall be responsible for all shipping charges). If you experience difficulty in transporting your product or are in need of packing materials, please advise us and we may be able (but have no obligation) to suggest alternative procedures and/or provide adequate packing materials.
In the event Harman is unable to return the product to you because you have provided incorrect or insufficient contact information, or when you fail to arrange for the pick-up or retrieval of the product when you are obligated to arrange or pay for shipping the product back to you, Harman reserves the right, without notice to you, to charge you storage and handling costs for the entire duration that Harman has possession of your product, and, to the fullest extent allowed by law, to sell or dispose of your product to defray such costs. You hereby authorize Harman to charge those costs against any credit or debit card or other electronic payment account you have provided to us for any reason.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. HARMAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF HARMAN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.
No Harman reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
HARMAN IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF ANY EQUIPMENT OR PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH HARMAN PRODUCTS. HARMAN’S TOTAL LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THIS PRODUCT OR TO THE ORIGINAL PURCHASE PRICE PURSUANT TO THE TERMS OF THIS WARRANTY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OR CONDITIONS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR (WHERE APPLICABLE IN THE COUNTRIES WHERE HARMAN HAS NON-US/CANADIAN AUTHORIZED DEALERS) COUNTRY. NO ACTION OR CLAIM TO ENFORCE THIS WARRANTY SHALL BE COMMENCED AFTER THE EXPIRATION OF THE WARRANTY PERIOD.
In the event that there is a difference between this warranty and the provisions in any owner’s manuals, warranty leaflets, or packaging cartons, the terms of this warranty will prevail to the fullest extent allowed by law.
Updated: July 2021
1. At checkout, select Affirm as your payment method
2. Enter a few pieces of information and get a real-time decision
3. Enjoy your purchase, and pay over time. Your payments will be automatically charged, so you can sit back and relax
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
-
If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
RETURNS EXCEPTIONS
This return policy covers the majority of our products, with the following exceptions:
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
WARRANTY
In store pick-ups
order. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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