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RedOne Music is a Canadian authorized Interstellar Audio Machines retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM
Description
Warranty Coverage Terms
THIS PLAN (HEREINAFTER REFERRED TO AS THE "PLAN") IS A LEGAL CONTRACT BETWEEN YOU, US AND THE ADMINISTRATOR (AS HEREINAFTER DEFINED). IT REQUIRES YOU TO RESOLVE ANY DISPUTES WITH US THROUGH BINDING AND INDIVIDUAL ARBITRATION OR THROUGH SMALL CLAIMS COURT AND LIMITS OUR LIABILITY TO YOU. PLEASE READ THIS PLAN CAREFULLY AND COMPLETELY. IF YOU DO NOT AGREE WITH ANY OF ITS PROVISIONS, DO NOT USE THE SERVICES OFFERED BY THIS PLAN.
Obligor: The company obligated under the Plan in all states and the District of Columbia is Interstellar Audio Machines, LLC.
Instructions: You must keep this Plan and the sales receipt for this product; they are integral parts of this Plan and you may be required to produce them to obtain service. This Plan, including the terms, conditions, limitations, exceptions and exclusions, and the sales receipt containing the term of this Plan, commencement date and product identification, constitute the entire agreement.
Definitions: Throughout this Plan the words (1) “we,” “us” and “our”: refer to the company obligated under this Plan, as indicated in the Obligor section above; (2) “you” and “your”: refer to the individual who purchased the product(s) and this Plan, or the approved transferee; (3) “administrator”: refers to (a) Interstellar Audio Machines, LLC, in all states and the District of Columbia. “retailer” and “IAM”: refer to the entity from which you purchased the product and this Plan, and as indicated on the sales receipt; (5) “product”: refers to the consumer item(s) which you purchased concurrently with and is covered by this Plan; (6) “breakdown”: refers to the mechanical or electrical failure of the product caused by (a) defects in workmanship and/or materials, (b) normal wear and tear, (c) power surges, and (d) unintentional or accidental damage from handling (“ADH”) as a result of normal use; and (7) “guaranteed lowest price”: refers to IAM’s original selling price at the time of purchase excluding special discounts and coupons.
Certain components of your product may be covered by the manufacturer for a term of the life of the covered product and, therefore, are not covered under this Plan.
What Is Covered: During the term of the Plan, this Plan covers parts and labor costs to repair or replace the product, at our discretion, in the event the product experiences a breakdown which is not covered by any other insurance policy, manufacturer’s warranty or service contract. Coverage includes but is not limited to: commercial use of products; switches, LEDs, mechanisms and electrical parts connected to sliders, pots, faders, jacks and knobs. We will pay for the cost of shipping your product to the service center for repair or replacement. We may repair the product or replace it with a product of like kind and quality that performs to the factory specifications of the original product. Non-original manufacturer’s parts may be used for repair of the product, if the manufacturer’s parts are unavailable or more costly. Any replacement product purchased with funds as a result of a claim being paid under the terms of this Plan will require the purchase of a new Plan in order for the newly purchased replacement product to be covered.
Term of Coverage:
For New Products: The term of your Plan commences upon your date of purchase and continues for the period indicated on your sales receipt. Except for power surge and ADH coverage, which begins on the date you purchase your product, all other coverage begins upon the expiration of the manufacturer’s warranty. This Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, the Plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the Plan’s terms and conditions. In the event your product is being serviced by an authorized service center when this Plan expires, the term of this Plan will be extended until the repair has been completed.
Limit of Liability: For any single claim, the limit of liability under this Plan shall be the least of the cost of (1) the price of the covered product, including sales tax, (2) authorized repairs not to exceed the purchase price of the covered product, including sales tax. Upon replacement, we shall have fulfilled all of our obligations under this Plan.
How It Works: Call the customer service line at mailto:info@interstellaraudiomachines.com
tel:850-901-9802.
Manufacturer’s Responsibilities: Parts and services covered during the manufacturer’s warranty period are the responsibility of the manufacturer.
Deductible: There is no deductible required to obtain service for your product.
Renewal: This Plan may be renewed by contacting us at mailto:info@interstellaraudiomachines.com tel:850-901-9802
Transferability: This Plan is not transferable.
Moving: In the event you move or relocate, please contact us so we may update your service address.
Replacement Products: We may, at our discretion, replace your product with a NEW, REMANUFACTURED OR REFURBISHED PRODUCT, OR A PRODUCT OF LIKE KIND AND QUALITY THAT PERFORMS TO THE FACTORY SPECIFICATIONS OF THE ORIGINAL PRODUCT.
WHAT IS NOT COVERED: (1) INCIDENTAL, CONSEQUENTIAL OR SECONDARY DAMAGES, OR ANY DELAY IN RENDERING SERVICE UNDER THIS PLAN, OR LOSS OF DATA OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS AT AN AUTHORIZED SERVICE CENTER OR OTHERWISE AWAITING PARTS; (2) ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS PLAN; (3) DAMAGE FROM ABUSE, MISUSE, MISHANDLING, BATTERY LEAKAGE, EXTREME HEAT, IMPROPER POWER SUPPLY, INTRODUCTION OF FOREIGN OBJECTS INTO THE COVERED PRODUCT, FAILURE TO FOLLOW THE MANUFACTURER’S INSTRUCTIONS, AND EXTERNAL CAUSES INCLUDING THIRD-PARTY ACTIONS, FIRE, COLLISION, VANDALISM, THEFT, INSECTS, ANIMALS, EXPOSURE TO WEATHER CONDITIONS, WINDSTORM, SAND, DIRT, HAIL, EARTHQUAKE, FLOOD, WATER AND ACTS OF GOD; (4) LOSS OR DAMAGE CAUSED BY WAR, INVASION OR ACT OF FOREIGN ENEMY, HOSTILITIES, CIVIL WAR, REBELLION, RIOT, STRIKE, LABOR DISTURBANCE, LOCKOUT OR CIVIL COMMOTION; (5) ACCESSORIES, EXPENDABLES AND SUPPLIES USED IN CONJUNCTION WITH THE COVERED PRODUCT, INCLUDING ANTENNAS, STYLUSES, AUDIO/VIDEO DISCS, TAPES, COMPUTER SOFTWARE OR SOFTWARE DISCS, CHARGERS, EXTERNAL POWER SUPPLIES, SPEAKERS SOLD SEPARATELY, STRINGS, DRUM STICKS, VACUUM TUBES, CABLES, AND BULBS; (6) PERIODIC CHECKUPS AND/OR PREVENTIVE MAINTENANCE, INCLUDING BUT NOT LIMITED TO ALIGNMENT, TUNING AND REPAIRING FINISHES, OR LOSS RESULTING FROM FAILURE TO OBTAIN THE MANUFACTURER’S RECOMMENDED INSPECTIONS OR MAINTENANCE; (7) BREAKDOWNS WHICH ARE NOT REPORTED WITHIN THIRTY (30) DAYS AFTER THE EXPIRATION OF THIS PLAN; (8) COST OF INSTALLATION, SETUP, DIAGNOSTIC CHARGES, REMOVAL OR REINSTALLATION OF THE PRODUCT; (9) REFURBISHED PRODUCTS, VINTAGE PRODUCTS AND PRODUCTS NOT ORIGINALLY COVERED BY A MANUFACTURER’S WARRANTY OR RETAILER’S RETURN POLICY; (10) ANY LOSS OTHER THAN A COVERED BREAKDOWN OF THE PRODUCT; (11) NON-FUNCTIONAL OR AESTHETIC PARTS, INCLUDING BUT NOT LIMITED TO PLASTIC PARTS, KNOBS, SCRATCHES, PEELING AND DENTS; (12) UNAUTHORIZED REPAIRS AND/OR PARTS, PRODUCT MODIFICATIONS OR ALTERATIONS; (13) PRODUCT REPAIRS THAT ARE COVERED BY THE MANUFACTURER’S WARRANTY OR A MANUFACTURER’S RECALL, REGARDLESS OF THE MANUFACTURER’S ABILITY TO PAY FOR SUCH REPAIRS; (14) WARPING OR RUSTING OF ANY KIND TO THE HOUSING, CASE OR FRAME OF THE PRODUCT OR ANY NON-OPERATING PART; (15) LOSS OR DAMAGE INCURRED DURING TRANSPORTATION; (16) LOSS OR DAMAGE DUE TO IMPROPER INSTALLATION OF COMPONENTS OR PERIPHERALS; (17) ANY DAMAGE CAUSED BY A COMPUTER VIRUS; (18) ANY DAMAGE TO RECORDING MEDIA, INCLUDING ANY SOFTWARE PROGRAMS, DATA OR CONFIGURATION/SETUP INFORMATION RESIDENT ON ANY MASS INTERNAL/EXTERNAL STORAGE DEVICES SUCH AS HARD DRIVES, CD-ROM DRIVES, DVD DRIVES, FLOPPY DISKETTES, TAPE DRIVES OR TAPE BACKUP SYSTEMS, AS A RESULT OF THE MALFUNCTIONING OR DAMAGE TO AN OPERATING OR NON-OPERATING PART, OR AS A RESULT OF ANY REPAIRS OR REPLACEMENT UNDER THIS PLAN; (19) PRODUCTS WITH REMOVED OR ALTERED SERIAL NUMBERS; (20) LOSS OR CORRUPTION OF DATA AND/OR THE RESTORATION OF SOFTWARE AND OPERATING SYSTEMS; (21) ITEMS NORMALLY DESIGNED TO BE PERIODICALLY REPLACED BY YOU OR CONSUMED DURING THE LIFE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO BATTERIES, CARTRIDGES, LIGHT BULBS AND DRUM HEADS ETC.; (22) LOSS OR DAMAGE DUE TO INCORRECT CONNECTION OF SIGNAL LEADS OR INCORRECT ELECTRICAL SUPPLY, FAILURE OR IMPROPER USE OF ANY ELECTRICAL SOURCE, OR ELECTRICAL CONNECTION TO OTHER PRODUCTS NOT RECOMMENDED FOR INTERCONNECTION BY THE MANUFACTURER OF THE PRODUCT; (23) STAGE CONSTRUCTION MATERIALS; (24) SERVICE WHERE NO PROBLEM CAN BE FOUND; AND (25) EXCEPT AS PROVIDED ABOVE UNDER THE INTERNATIONAL SERVICE TERMS, SERVICE THAT OCCURS OUTSIDE OF THE DISTRICT OF COLUMBIA AND THE FIFTY (50) UNITED STATES OF AMERICA.
THIS PLAN (HEREINAFTER REFERRED TO AS THE "PLAN") IS A LEGAL CONTRACT BETWEEN YOU, US AND THE ADMINISTRATOR (AS HEREINAFTER DEFINED). IT REQUIRES YOU TO RESOLVE ANY DISPUTES WITH US THROUGH BINDING AND INDIVIDUAL ARBITRATION OR THROUGH SMALL CLAIMS COURT AND LIMITS OUR LIABILITY TO YOU. PLEASE READ THIS PLAN CAREFULLY AND COMPLETELY. IF YOU DO NOT AGREE WITH ANY OF ITS PROVISIONS, DO NOT USE THE SERVICES OFFERED BY THIS PLAN.
Obligor: The company obligated under the Plan in all states and the District of Columbia is Interstellar Audio Machines, LLC.
Instructions: You must keep this Plan and the sales receipt for this product; they are integral parts of this Plan and you may be required to produce them to obtain service. This Plan, including the terms, conditions, limitations, exceptions and exclusions, and the sales receipt containing the term of this Plan, commencement date and product identification, constitute the entire agreement.
Definitions: Throughout this Plan the words (1) “we,” “us” and “our”: refer to the company obligated under this Plan, as indicated in the Obligor section above; (2) “you” and “your”: refer to the individual who purchased the product(s) and this Plan, or the approved transferee; (3) “administrator”: refers to (a) Interstellar Audio Machines, LLC, in all states and the District of Columbia. “retailer” and “IAM”: refer to the entity from which you purchased the product and this Plan, and as indicated on the sales receipt; (5) “product”: refers to the consumer item(s) which you purchased concurrently with and is covered by this Plan; (6) “breakdown”: refers to the mechanical or electrical failure of the product caused by (a) defects in workmanship and/or materials, (b) normal wear and tear, (c) power surges, and (d) unintentional or accidental damage from handling (“ADH”) as a result of normal use; and (7) “guaranteed lowest price”: refers to IAM’s original selling price at the time of purchase excluding special discounts and coupons.
Certain components of your product may be covered by the manufacturer for a term of the life of the covered product and, therefore, are not covered under this Plan.
What Is Covered: During the term of the Plan, this Plan covers parts and labor costs to repair or replace the product, at our discretion, in the event the product experiences a breakdown which is not covered by any other insurance policy, manufacturer’s warranty or service contract. Coverage includes but is not limited to: commercial use of products; switches, LEDs, mechanisms and electrical parts connected to sliders, pots, faders, jacks and knobs. We will pay for the cost of shipping your product to the service center for repair or replacement. We may repair the product or replace it with a product of like kind and quality that performs to the factory specifications of the original product. Non-original manufacturer’s parts may be used for repair of the product, if the manufacturer’s parts are unavailable or more costly. Any replacement product purchased with funds as a result of a claim being paid under the terms of this Plan will require the purchase of a new Plan in order for the newly purchased replacement product to be covered.
Term of Coverage:
For New Products: The term of your Plan commences upon your date of purchase and continues for the period indicated on your sales receipt. Except for power surge and ADH coverage, which begins on the date you purchase your product, all other coverage begins upon the expiration of the manufacturer’s warranty. This Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, the Plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the Plan’s terms and conditions. In the event your product is being serviced by an authorized service center when this Plan expires, the term of this Plan will be extended until the repair has been completed.
Limit of Liability: For any single claim, the limit of liability under this Plan shall be the least of the cost of (1) the price of the covered product, including sales tax, (2) authorized repairs not to exceed the purchase price of the covered product, including sales tax. Upon replacement, we shall have fulfilled all of our obligations under this Plan.
How It Works: Call the customer service line at mailto:info@interstellaraudiomachines.com
tel:850-901-9802.
Manufacturer’s Responsibilities: Parts and services covered during the manufacturer’s warranty period are the responsibility of the manufacturer.
Deductible: There is no deductible required to obtain service for your product.
Renewal: This Plan may be renewed by contacting us at mailto:info@interstellaraudiomachines.com tel:850-901-9802
Transferability: This Plan is not transferable.
Moving: In the event you move or relocate, please contact us so we may update your service address.
Replacement Products: We may, at our discretion, replace your product with a NEW, REMANUFACTURED OR REFURBISHED PRODUCT, OR A PRODUCT OF LIKE KIND AND QUALITY THAT PERFORMS TO THE FACTORY SPECIFICATIONS OF THE ORIGINAL PRODUCT.
WHAT IS NOT COVERED: (1) INCIDENTAL, CONSEQUENTIAL OR SECONDARY DAMAGES, OR ANY DELAY IN RENDERING SERVICE UNDER THIS PLAN, OR LOSS OF DATA OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS AT AN AUTHORIZED SERVICE CENTER OR OTHERWISE AWAITING PARTS; (2) ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS PLAN; (3) DAMAGE FROM ABUSE, MISUSE, MISHANDLING, BATTERY LEAKAGE, EXTREME HEAT, IMPROPER POWER SUPPLY, INTRODUCTION OF FOREIGN OBJECTS INTO THE COVERED PRODUCT, FAILURE TO FOLLOW THE MANUFACTURER’S INSTRUCTIONS, AND EXTERNAL CAUSES INCLUDING THIRD-PARTY ACTIONS, FIRE, COLLISION, VANDALISM, THEFT, INSECTS, ANIMALS, EXPOSURE TO WEATHER CONDITIONS, WINDSTORM, SAND, DIRT, HAIL, EARTHQUAKE, FLOOD, WATER AND ACTS OF GOD; (4) LOSS OR DAMAGE CAUSED BY WAR, INVASION OR ACT OF FOREIGN ENEMY, HOSTILITIES, CIVIL WAR, REBELLION, RIOT, STRIKE, LABOR DISTURBANCE, LOCKOUT OR CIVIL COMMOTION; (5) ACCESSORIES, EXPENDABLES AND SUPPLIES USED IN CONJUNCTION WITH THE COVERED PRODUCT, INCLUDING ANTENNAS, STYLUSES, AUDIO/VIDEO DISCS, TAPES, COMPUTER SOFTWARE OR SOFTWARE DISCS, CHARGERS, EXTERNAL POWER SUPPLIES, SPEAKERS SOLD SEPARATELY, STRINGS, DRUM STICKS, VACUUM TUBES, CABLES, AND BULBS; (6) PERIODIC CHECKUPS AND/OR PREVENTIVE MAINTENANCE, INCLUDING BUT NOT LIMITED TO ALIGNMENT, TUNING AND REPAIRING FINISHES, OR LOSS RESULTING FROM FAILURE TO OBTAIN THE MANUFACTURER’S RECOMMENDED INSPECTIONS OR MAINTENANCE; (7) BREAKDOWNS WHICH ARE NOT REPORTED WITHIN THIRTY (30) DAYS AFTER THE EXPIRATION OF THIS PLAN; (8) COST OF INSTALLATION, SETUP, DIAGNOSTIC CHARGES, REMOVAL OR REINSTALLATION OF THE PRODUCT; (9) REFURBISHED PRODUCTS, VINTAGE PRODUCTS AND PRODUCTS NOT ORIGINALLY COVERED BY A MANUFACTURER’S WARRANTY OR RETAILER’S RETURN POLICY; (10) ANY LOSS OTHER THAN A COVERED BREAKDOWN OF THE PRODUCT; (11) NON-FUNCTIONAL OR AESTHETIC PARTS, INCLUDING BUT NOT LIMITED TO PLASTIC PARTS, KNOBS, SCRATCHES, PEELING AND DENTS; (12) UNAUTHORIZED REPAIRS AND/OR PARTS, PRODUCT MODIFICATIONS OR ALTERATIONS; (13) PRODUCT REPAIRS THAT ARE COVERED BY THE MANUFACTURER’S WARRANTY OR A MANUFACTURER’S RECALL, REGARDLESS OF THE MANUFACTURER’S ABILITY TO PAY FOR SUCH REPAIRS; (14) WARPING OR RUSTING OF ANY KIND TO THE HOUSING, CASE OR FRAME OF THE PRODUCT OR ANY NON-OPERATING PART; (15) LOSS OR DAMAGE INCURRED DURING TRANSPORTATION; (16) LOSS OR DAMAGE DUE TO IMPROPER INSTALLATION OF COMPONENTS OR PERIPHERALS; (17) ANY DAMAGE CAUSED BY A COMPUTER VIRUS; (18) ANY DAMAGE TO RECORDING MEDIA, INCLUDING ANY SOFTWARE PROGRAMS, DATA OR CONFIGURATION/SETUP INFORMATION RESIDENT ON ANY MASS INTERNAL/EXTERNAL STORAGE DEVICES SUCH AS HARD DRIVES, CD-ROM DRIVES, DVD DRIVES, FLOPPY DISKETTES, TAPE DRIVES OR TAPE BACKUP SYSTEMS, AS A RESULT OF THE MALFUNCTIONING OR DAMAGE TO AN OPERATING OR NON-OPERATING PART, OR AS A RESULT OF ANY REPAIRS OR REPLACEMENT UNDER THIS PLAN; (19) PRODUCTS WITH REMOVED OR ALTERED SERIAL NUMBERS; (20) LOSS OR CORRUPTION OF DATA AND/OR THE RESTORATION OF SOFTWARE AND OPERATING SYSTEMS; (21) ITEMS NORMALLY DESIGNED TO BE PERIODICALLY REPLACED BY YOU OR CONSUMED DURING THE LIFE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO BATTERIES, CARTRIDGES, LIGHT BULBS AND DRUM HEADS ETC.; (22) LOSS OR DAMAGE DUE TO INCORRECT CONNECTION OF SIGNAL LEADS OR INCORRECT ELECTRICAL SUPPLY, FAILURE OR IMPROPER USE OF ANY ELECTRICAL SOURCE, OR ELECTRICAL CONNECTION TO OTHER PRODUCTS NOT RECOMMENDED FOR INTERCONNECTION BY THE MANUFACTURER OF THE PRODUCT; (23) STAGE CONSTRUCTION MATERIALS; (24) SERVICE WHERE NO PROBLEM CAN BE FOUND; AND (25) EXCEPT AS PROVIDED ABOVE UNDER THE INTERNATIONAL SERVICE TERMS, SERVICE THAT OCCURS OUTSIDE OF THE DISTRICT OF COLUMBIA AND THE FIFTY (50) UNITED STATES OF AMERICA.
1. At checkout, select Affirm as your payment method
2. Enter a few pieces of information and get a real-time decision
3. Enjoy your purchase, and pay over time. Your payments will be automatically charged, so you can sit back and relax
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
-
If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
RETURNS EXCEPTIONS
This return policy covers the majority of our products, with the following exceptions:
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
WARRANTY
In store pick-ups
order. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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V-Moda XFBT2A-MBLACK Crossfade 2 Wireless Codex (Matte Black Metal)
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V-Moda S-80-WH On-Ear Bluetooth Headphones and Personal Speaker System (White)
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V-Moda S-80-BK COn-Ear Bluetooth Headphones and Personal Speaker System (Black)
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V-Moda S-80-RG On-Ear Bluetooth Headphones and Personal Speaker System (Rose Gold)
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V-Moda HEXAMOVE LITE True Wireless Earbuds - Red
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V-Moda REMIX-BLACK REMIX Bluetooth Speaker (Black)
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Odyssey FZGSDJMA9CDJWBL Glide-Style DJ Coffin Flight Case with Wheels for DJM-A9 / CDJ-3000 or Similar Size Gear (Black Label) (DEMO)
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Native Instruments KOMPLETE AUDIO 1 USB Audio Interface
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Behringer OT360 Octagon High-Power LED Theater Spotlight (OPEN BOX)
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Behringer B15X EUROLIVE 1000W 2-Way Powered Speaker - 15"
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Tannoy DCS115B Low Profile Subwoofer For Cinema Installation Applications - 15"
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Turbosound FLASHLINE TFS-550L Front Loaded Subwoofer - 12"
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Tannoy VX12-WH Dual Concentric Full Range Loudspeaker (White) - 12"
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Lab Gruppen E 8:2 800 Watt Amplifier with 2 Flexible Output Channels for Installation Applications (DEMO)
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Lab Gruppen E2:2 200W E-Series Installation Amplifier with 2 Flexible Output Channels (DEMO)
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LAB GRUPPEN CA1201 120 Watt Commercial Amplifier (DEMO)
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Casio CTS200 61-Key Portable Digital Piano (White) (DEMO)
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Electro-Voice PA2250T Rackmount 2-Channel 250W Power Amplifier (50V/70V/100V) (USED)
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Electro-Voice PA1250T Rackmount 250W Mono Power Amplifier (50V/70V/100V) (USED)