Jem Pro RUSH THRILL Haze Fluid - 5L

UPC: 668705003681 | SKU: 97120426
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2069 avenue Chartier, Dorval, QC H9P 1H3

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Sale price$44.99 CAD

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RedOne Music is a Canadian authorized Jem Pro retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM

Description

Used/Refurbished products (B-stock): 1 year
Exterior Inground 400 Series: 5 years
Exterior Linear CTC Cove: 5 years
Exterior Linear CTC Graze: 5 years
Exterior Linear Pro Cove CTC: 5 years
Exterior Linear Pro Cove QUAD: 5 years
Exterior Linear Pro DV QUAD: 5 years
Exterior Linear Pro Graze CTC: 5 years
Exterior Linear Pro Graze QUAD: 5 years
Exterior Linear Quad Cove: 5 years
Exterior Linear Quad Graze: 5 years
Exterior Linear RGBW Cove: 5 years
Exterior Linear RGBW Graze: 5 years
Exterior Projection 1000: 5 years
Exterior Projection 500: 5 years
Exterior Wash 100: 5 years
Exterior Wash 110: 5 years
Exterior Wash 120: 5 years
Exterior Wash 200: 5 years
Exterior Wash 210: 5 years
Exterior Wash 220: 5 years
Exterior Wash 300: 5 years
Exterior Wash 310: 5 years
Exterior Wash 320: 5 years
Exterior Wash Pro L CTC: 5 years
Exterior Wash Pro L QUAD: 5 years
Exterior Wash Pro M CT: 5 years
Exterior Wash Pro M QUAD: 5 years
Exterior Wash Pro S CTC: 5 years
Exterior Wash Pro S QUAD: 5 years
Exterior Wash Pro XL CTC: 5 years
Exterior Wash Pro XL QUAD: 5 years
All Other Martin Products: 2 Years

*5 year warranty in effect for Exterior products purchased after Dec 1, 2019; warranty coverage is 2 years if purchased prior to Dec. 1, 2019

1 APPLICATION
1. This Warranty Policy sets forth the standard warranty terms applicable to the Martin branded Product(s) purchased from Harman International Industries Incorporated or its Affiliate (“Seller”), as indicated by the Confirmation or invoice.

2. This Warranty Policy is intended to supplement the applicable Terms and Conditions of Sale.

3. Unless the context otherwise requires, capitalized words and expressions contained in this Warranty Policy shall have the meaning as given in the applicable Terms and Conditions of Sale.

2 WARRANTY TERMS
1.Subject to the terms of this Warranty Policy, Seller warrants as follows:
a. Finished Products will be free from defects in materials and workmanship under normal use of the Products in the industry for a period of twenty-four (24) months from the Delivery, with the exception of
b. Finished Products designated by Seller as “Exterior Wash”, “Exterior Projection”, “Exterior Linear”, and “Exterior Inground”, which shall be for a period of sixty (60) months;
c. LED light engines for the MAC Ultra family of products, which shall be for a period of sixty (60) months.
d. Spare Parts will be free from defects in materials and workmanship under normal use of the spare parts in the industry for a period of three (3) months from the Delivery. Seller warrants to able to deliver spare parts for the Finished Products only for the duration of the warranty period stated in this Clause.
e. Used Products certified as such by Seller prior to Sale of such Used Products, will be free from defects in materials and workmanship under normal use of such Products in the industry for a period of twelve (12) months from Delivery. No warranty will apply to Used Products which are not certified by Seller prior to Sale of such Used Products.

3 WARRANTY CLAIMS AND PROCEDURES
1. Any warranty claim by the Buyer based on any defect in Finished Products or spare parts shall be notified upon Delivery as provided under the Terms and Conditions of Sale or, where the defect could not reasonably have been discovered during the examination of the Products at the time of Delivery within seven (7) days after manifestation of the defect, failing which Buyer shall be deemed to have accepted the Finished Products or spare parts as non-defective. Warranty claims notified by the Buyer to Seller after the expiration of the warranty terms stated in provision 2.01 are not accepted.
2. Where any valid warranty claim is notified to Seller in accordance with the terms of provisions 2.01 and 3.01 and approved by Seller in writing (which approval shall not be unreasonably withheld), Seller shall fulfil its warranty obligations as follows:
a. If the Buyer reasonably can be expected to be able to repair the defect, if necessary with support from Seller’s Technical Support and Service department, Seller may fulfil its warranty obligations by sending the necessary replacement parts to the Buyer free of charge;
b. If the Buyer cannot reasonably be expected to be able to repair the defect, Seller shall repair or replace the defective Finished Products or spare parts, subject to the Buyer returning and thereby assigning to Seller all property rights to such Finished Products or spare parts that are to be replaced by Seller; the replacement Products or spare parts will be a) equivalent or substantially similar to the Finished Products or spare parts and b) new, equivalent to new or re-conditioned; or
c. If none of the foregoing remedies are commercially viable in Seller’s sole judgment, Seller may opt instead to refund to the Buyer the net purchase price paid by the Buyer for the defective Finished Products or spare parts less reasonable depreciation of the value of such Product or spare parts due to use or age, subject to the Buyer assigning to Seller all property rights to such Finished Products or spare parts. The Buyer shall, within ten (10) days of the defective Finished Products or spare part being replaced, enquire at Seller, whether the Buyer should return to Seller such defective Finished Products or spare parts or destroy same and may not return such Finished Products or spare parts to Seller, unless Seller has authorized the return in writing in accordance with provision 3.08 of the Terms and Conditions of Sale.
3. Buyer shall assume all responsibility and expense for dismantling, removal, re-installation, duties, and freight to Seller in connection with a warranty claim and Seller shall assume all responsibility and expense for freight to Buyer, unless the warranty claim is not valid in Seller’s reasonable judgment.
4. Repair or replacement under the warranties contained herein does not interrupt or extend the warranty terms stated in provision 2.01.

4 EXCLUSIONS AND LIMITATIONS
1. The warranties contained herein shall not extend to any Finished Products or spare parts from which any serial number has been removed or which have been damaged or rendered defective
a. as a result of normal wear and tear, willful or accidental damage, negligence, misuse or abuse;
b. due to water or moisture, lightning, windstorm, abnormal voltage, harmonic distortion, dust, dirt, corrosion or other external causes;
c. by operation outside the specifications contained in the user documentation;
d. by the use of spare parts not manufactured or sold by Seller or by the connection or integration of other equipment or software not approved by Seller unless the Buyer provides acceptable proof to Seller that the defect or damage was not caused by the foregoing in this subsection d);
e. by modification, repair or service by anyone other than Seller, who has not applied for and been approved by Seller to do such modification, repair or service unless the Buyer provides acceptable proof to Seller that the defect or damage was not caused by the foregoing in this subsection e);
f. due to procedures deviating from procedures specified by Seller; or
g. due to failure to store, move, transport, install, test, commission, maintain, operate or use such Finished Products or spare parts in accordance with Seller’s instructions, in a safe and reasonable manner or in a manner that does not provide at least the degree of protection afforded by Seller branded storage, transportation and installation equipment, including but not limited to transportation cases and folding transportable rigs, in terms of shock absorption and protection from vibration for the Finished Product and all its components, impact protection, ingress protection, protection from unfavorable environmental conditions, thermal insulation and strength. All approvals and certifications related to the Products are related to a single Product and not a group of products used together.
2. None of the warranties contained herein shall apply to such Finished Products or spare parts which are sold “as is”, as “second-hand”, as “used”, as “demo” or under similar qualifications or to Consumables as defined in this provision 4.02. For the purposes of this provision 4.02, “Consumables” is defined as any part(s) of any Products or part(s) for use with any Products, which part(s) of Products or part(s) for use with Products are consumed during the operation of the Products and which part(s) of Products or part(s) for use with Products require replacement from time to time by a user such as, but not limited to, light bulbs and smoke fluid. Seller will provide information on Consumables upon request from the Buyer.
3. None of the warranties contained herein shall apply to LED lumen maintenance or color maintenance.
4. None of the warranties contained herein shall apply, unless the total purchase price for the defective Finished Products or spare parts has been paid by the due date for payment.
5. The warranties contained herein apply only to the Buyer as original purchaser of the Finished Products and are not assignable or transferable to any subsequent purchaser or end-user.
6. Seller’s warranty obligations, and the limitations and conditions associated with those obligations, will be governed by the Warranty Policy and the Terms and Conditions of Sale unless otherwise agreed in writing by Seller.
7. BUYER SHALL HAVE NO OTHER REMEDIES IN CONNECTION WITH DEFECTIVE FINISHED PRODUCTS OR SPARE PARTS THAN THE RIGHTS GRANTED PURSUANT TO THE TERMS AND CONDITIONS OF SALE AND THIS WARRANTY POLICY. EXCEPT AS SET FORTH IN THE EXPRESS WARRANTIES CONTAINED HEREIN AND THE TERMS AND CONDITIONS OF SALE, SELLER MAKES NO CONDITIONS, WARRANTIES, REPRESENTATIONS, EXPRESS OR IMPLIED, IN FACT OR IN LAW, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY WARRANTIES ARISING OUT OF USAGE OR TRADE, ALL OF WHICH ARE EXPRESSLY EXCLUDED TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW.

5 GENERAL
1. The terms, rights and obligations under the Terms and Conditions of Sale shall not be affected or impaired by the execution, delivery and performance of the warranty, except in the manner and to the extent stated in this Warranty Policy.
2. The invalidity, unenforceability or illegality of any term, condition or stipulation in this Warranty Policy shall not affect the validity, enforceability or legality of the remaining terms, conditions and stipulations of this Warranty Policy and/or the applicable Terms and Conditions of Sale.

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FREE SHIPPING DETAILS

*Please note that only Canada Post delivers to PO boxes.

  • Free Shipping offer is valid on selected products only.
  • Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
  • Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
    and the order is $200.00 and over (before taxes).
  • Free Shipping is valid only within Canada.
  • Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
  • Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
  • Courier shipments require an adult signature for proof of delivery.
  • RED ONE Music reserves the right to modify shipping fee.
  • Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled. 

EXPORT POLICY 
  • All delivery charges and taxes will be added when applicable to the prices shown on our Website.
  • Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
  • Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
  • International shipping: We are not responsible for any duty/import/taxes/customs/etc charges. 
  • We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order. 
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.

 

ADDITIONAL SHIPPING FEES

Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:

  • Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
  • Shipment resulting in inside delivery.
  • Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
  • Address error or absence of consignee requiring a second or more attempt to complete a delivery.

 

RETURNS

  • All returned opened items are subject to a min 15% to maximum 25% restocking fee.
  • All returned items can take up to 10-14 days to be processed.
  • If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
  • RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
  • All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
  • Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
  • Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
  • All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
  • If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
  • If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:
    - outside of the shipping box along with a photo of the shipping label
    - inside packaging of the shipping box
    - the damaged unit itself
  • Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
    • e-transfer is not accepted in 15 calendar days
    • a change of email address is requested once the e-transfer has already been sent
    • a typo or error has been made in the email address that is associated to your customer profile

      RETURNS EXCEPTIONS
      This return policy covers the majority of our products, with the following exceptions:
      • Products accompanied by software
      • Harmonicas
      • Earplugs and in-ear monitors
      • Reeds

        WARRANTY
        • RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.

        In store pick-ups

        • To be eligible for a store pick-up, please review the criteria below:
        • If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
        • If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
        • If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
        • Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up. 

        In-Store Pickup

        All orders that are picked-up in store must sign the release form acknowledging the reception of your
        order. Note that Music Red One may request to take a copy of your government photo ID to add to this
        acknowledgement form.

        Payment & Security

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        Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

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