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RedOne Music is a Canadian authorized Neumann retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM
Description
Warranty (except USA, Australia, Brasil)
The original Neumann product you have purchased is covered by a warranty of 24 months. The limited warranty applies only to products that belong to the time of purchase to the current Neumann sales program. The warranty period begins on the date of purchase of brand new, unused products by the first end user. Please retain your sales receipt (or your warranty certificate) as proof of purchase. Unless you submit proof of purchase, which will be verified by your local Neumann service partner, you will be obliged to pay for any repairs that are carried out. Proof of purchase must state the date of purchase and name of the product.
If, within the warranty period, the product is determined to be defective (at the date of original purchase) due to improper materials or workmanship, Georg Neumann GmbH or their service partners will, without charge for labour or parts, repair or (at the discretion of Georg Neumann GmbH) replace the product or its defective parts.
Georg Neumann GmbH or their service partners may replace defective products or parts with new or refurbished products or parts. All products and parts replaced become the property of Georg Neumann GmbH or their service partners.
The following cases are not covered by the above warranty:
minor faults or deviations in the quality of a product which do not affect the product's value or fitness for its intended purpose
any accessories supplied with the product
rechargeable and disposable batteries (these products have a shorter life, the length of which also depends on the frequency of use)
faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage) Proper use for the purposes of this warranty is defined as use of the product under the conditions stated in the instructions for use.
faults due to wear and tear
any modification of Neumann products effected by you or a third party, unless Neumann has given its prior written consent to the nature and extent of the modification
faults due to force majeure
faults of which the purchaser was already aware at the time of purchase
All warranty claims become void if the product is tampered with by unauthorised persons or repair shops. Warranty claims can be enforced in any country throughout the world in which the statutory rights of the country concerned are not in conflict with our warranty regulations. No other warranty claims or claims over and above the rights stated in these terms and conditions will be accepted.
Consumers may be entitled to statutory rights in their own countries which are not restricted by these warranty terms and conditions, as the warranty is governed by the laws of the country in which the Neumann product was purchased by the consumer. The provisions of the UN Convention on the International Sale of Goods do not apply to this service.
If you wish to file a claim under the warranty, please send the product to your local service partner, together with accessories and proof of purchase. The customer bears the risk of shipment. To avoid any damage in transit, please use the original packaging if possible.
An up-to-date list of all service partners of Georg Neumann GmbH worldwide are available on the internet at www.neumann.com.
Warranty for consumers from the USA
MANUFACTURER'S LIMITED PRODUCT WARRANTY STATEMENT (US)
The service policies and warranty statements on this page are relevant for all Neumann products. Sennheiser Electronic Corporation (referred to as SEC or Sennheiser for the duration of this document) warrants to the original purchaser that the product purchased will be free of defects related to manufacturing, parts, materials, and workmanship under normal and accepted use. Conditions under which the manufacturer's limited product warranty statement is no longer valid can be found below. Neumann offers a worldwide warranty on its products though it is strongly encouraged that all warranty returns be sent to the customer's local Neumann Authorized Service Center.
This limited product warranty is SEC's only warranty and the customer's only remedy concerning the product. All other representations, warranties or conditions, expressed or implied, written or oral, including but not limited to any warranties or guarantees of merchantability, fitness for a particular purpose, or non-infringement, are expressly excluded. As a result, except as set forth in the previous and following paragraphs, the product is sold "as-is" and the customer is assuming the entire risk as to the product's suitability to their needs, its quality and its performance.
Neumann Products: 2 Years
Refurbished Products: Carry the standard warranty**
**Remanufactured product warranties are only valid when purchased from an authorized Neumann reseller.
WARRANTY ELIGIBILITY STATEMENT
In order to be considered eligible for repair or replacement under warranty, included with the repair item(s) must be a valid bill of sale (please see below for more information) from an authorized Neumann retailer detailing the following information:
Retailer's Name
Original Date of Purchase
Model or SKU number of the Product Purchased
Failure to supply a bill of sale with all of the required information will result in denial of warranty repair or replacement.
The following types of documents, printed or electronic, are not considered valid receipts and therefore cannot be used to determine eligibility for warranty:
Credit Card Statements
PayPal and/or eBay (or any other auction site) confirmations
Bank Statements
Bills of Lading, Bills of Material or any other type of shipping detail document
WARRANTY DOES NOT COVER
Counterfeit or "Grey Market" product or products purchased from any non-authorized Neumann dealer.
Damage or inoperability caused by inadequate repair work performed by the end user or any non-authorized repair center.
Other manufacturer's equipment or reimbursement for said equipment that has been used in conjunction with a Neumann product.
Inoperability due to lack of reasonable maintenance and care as determined by SEC.
Accessories or consumable items such as, but not limited to:
Batteries
Cable clips
Foam microphone windscreens
Cases
Damage: This warranty does not cover any physical and/or electrical damage resulting from, but not limited to:
Accident
Misuse
Abuse
Malicious destruction
Acts of nature
The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with any adhesive, fastener or the like.
Use of batteries, power supplies or any other sources of power not specifically recommended by the manufacturer.
Inadequate repair work performed by the end user or any non-authorized repair center.
TERMS AND CONDITIONS
PRODUCT ADVANCE REPLACEMENTS
SEC does not provide advance replacement products.
REFUNDS
SEC will only provide refunds to customers that have purchased product directly from SEC within 30 days from the date of purchase. Customers that purchased product from a Neumann distributor/vendor seeking a refund will have to request reimbursement from the original distributor/vendor.
SHIPPING TO SEC
SEC will be responsible for shipping to the customer after repair/replacement ONLY. The customer is responsible for all shipping/handling charges related to returning the product to SEC or one of the SEC authorized repair facilities. Products must be shipped in their original packaging or otherwise suitably protected to avoid damage during shipping. SEC will not be responsible for any damage incurred during shipment. SEC will only be responsible for packages that are verified as having been received into our warehouse via a shipment tracking number provided by the customer's shipping company.
SHIPPING FROM SEC
All packages will ship within the 50 United States via UPS ground, no signature required, at no expense to the customer. International shipping as well as other shipping methods and options are available; however, all related charges will be the sole responsibility of the customer. Please contact SEC Service Administration at (860) 434-9190 extension #2 for details and pricing.
WARRANTY REPAIRS
In the event that a repair action is performed, SEC will be responsible for all costs associated with the repair including parts and labor costs. All service labor is guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.
WARRANTY REPLACEMENTS
SEC may, at its discretion, choose to replace the product completely with a new or remanufactured product. In the event of product obsolescence, a suitable replacement will be chosen based upon the features, the intended use (according to SEC) and the retail price of the original product. In the event of product obsolescence SEC cannot guarantee the same color or aesthetic attributes as the original product. All warranty replacements are guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.
EXPECTED TURNAROUND TIME
The expected turnaround time is subject to parts and product availability and therefore cannot be guaranteed. For information regarding current turnaround times for warranty repairs and replacements please contact Service Administration at (860) 434-9190 extension #2.
DETERMINING AUTHORITY
The SEC Service Department will be the final determining authority for all potential warranty claims for service and/or replacement.
Warranty for Australian Consumers
Neumann's goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is in addition to other rights or remedies under law. Nothing in this warranty excludes, limits or modifies any liability of Neumann which is imposed by law, or limits or modifies any remedy available to the consumer which is granted by law. To make a claim under this warranty, contact:
Sennheiser Australia Pty Ltd
The Zenith, Tower A, L14
821 Pacific Highway, Chatswood, NSW 2067
Phone +61 (0) 2 9910 6700
e-mail: ANZ_Customer_Service@sennheiser.com
All expenses of claiming the warranty will be borne by the person making the claim.
The original Neumann product you have purchased is covered by a warranty of 24 months. The limited warranty applies only to products that belong to the time of purchase to the current Neumann sales program. The warranty period begins on the date of purchase of brand new, unused products by the first end user. Please retain your sales receipt (or your warranty certificate) as proof of purchase. Unless you submit proof of purchase, which will be verified by your local Neumann service partner, you will be obliged to pay for any repairs that are carried out. Proof of purchase must state the date of purchase and name of the product.
If, within the warranty period, the product is determined to be defective (at the date of original purchase) due to improper materials or workmanship, Georg Neumann GmbH or their service partners will, without charge for labour or parts, repair or (at the discretion of Georg Neumann GmbH) replace the product or its defective parts.
Georg Neumann GmbH or their service partners may replace defective products or parts with new or refurbished products or parts. All products and parts replaced become the property of Georg Neumann GmbH or their service partners.
The following cases are not covered by the above warranty:
minor faults or deviations in the quality of a product which do not affect the product's value or fitness for its intended purpose
any accessories supplied with the product
rechargeable and disposable batteries (these products have a shorter life, the length of which also depends on the frequency of use)
faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage) Proper use for the purposes of this warranty is defined as use of the product under the conditions stated in the instructions for use.
faults due to wear and tear
any modification of Neumann products effected by you or a third party, unless Neumann has given its prior written consent to the nature and extent of the modification
faults due to force majeure
faults of which the purchaser was already aware at the time of purchase
All warranty claims become void if the product is tampered with by unauthorised persons or repair shops. Warranty claims can be enforced in any country throughout the world in which the statutory rights of the country concerned are not in conflict with our warranty regulations. No other warranty claims or claims over and above the rights stated in these terms and conditions will be accepted.
Consumers may be entitled to statutory rights in their own countries which are not restricted by these warranty terms and conditions, as the warranty is governed by the laws of the country in which the Neumann product was purchased by the consumer. The provisions of the UN Convention on the International Sale of Goods do not apply to this service.
If you wish to file a claim under the warranty, please send the product to your local service partner, together with accessories and proof of purchase. The customer bears the risk of shipment. To avoid any damage in transit, please use the original packaging if possible.
An up-to-date list of all service partners of Georg Neumann GmbH worldwide are available on the internet at www.neumann.com.
Warranty for consumers from the USA
MANUFACTURER'S LIMITED PRODUCT WARRANTY STATEMENT (US)
The service policies and warranty statements on this page are relevant for all Neumann products. Sennheiser Electronic Corporation (referred to as SEC or Sennheiser for the duration of this document) warrants to the original purchaser that the product purchased will be free of defects related to manufacturing, parts, materials, and workmanship under normal and accepted use. Conditions under which the manufacturer's limited product warranty statement is no longer valid can be found below. Neumann offers a worldwide warranty on its products though it is strongly encouraged that all warranty returns be sent to the customer's local Neumann Authorized Service Center.
This limited product warranty is SEC's only warranty and the customer's only remedy concerning the product. All other representations, warranties or conditions, expressed or implied, written or oral, including but not limited to any warranties or guarantees of merchantability, fitness for a particular purpose, or non-infringement, are expressly excluded. As a result, except as set forth in the previous and following paragraphs, the product is sold "as-is" and the customer is assuming the entire risk as to the product's suitability to their needs, its quality and its performance.
Neumann Products: 2 Years
Refurbished Products: Carry the standard warranty**
**Remanufactured product warranties are only valid when purchased from an authorized Neumann reseller.
WARRANTY ELIGIBILITY STATEMENT
In order to be considered eligible for repair or replacement under warranty, included with the repair item(s) must be a valid bill of sale (please see below for more information) from an authorized Neumann retailer detailing the following information:
Retailer's Name
Original Date of Purchase
Model or SKU number of the Product Purchased
Failure to supply a bill of sale with all of the required information will result in denial of warranty repair or replacement.
The following types of documents, printed or electronic, are not considered valid receipts and therefore cannot be used to determine eligibility for warranty:
Credit Card Statements
PayPal and/or eBay (or any other auction site) confirmations
Bank Statements
Bills of Lading, Bills of Material or any other type of shipping detail document
WARRANTY DOES NOT COVER
Counterfeit or "Grey Market" product or products purchased from any non-authorized Neumann dealer.
Damage or inoperability caused by inadequate repair work performed by the end user or any non-authorized repair center.
Other manufacturer's equipment or reimbursement for said equipment that has been used in conjunction with a Neumann product.
Inoperability due to lack of reasonable maintenance and care as determined by SEC.
Accessories or consumable items such as, but not limited to:
Batteries
Cable clips
Foam microphone windscreens
Cases
Damage: This warranty does not cover any physical and/or electrical damage resulting from, but not limited to:
Accident
Misuse
Abuse
Malicious destruction
Acts of nature
The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with any adhesive, fastener or the like.
Use of batteries, power supplies or any other sources of power not specifically recommended by the manufacturer.
Inadequate repair work performed by the end user or any non-authorized repair center.
TERMS AND CONDITIONS
PRODUCT ADVANCE REPLACEMENTS
SEC does not provide advance replacement products.
REFUNDS
SEC will only provide refunds to customers that have purchased product directly from SEC within 30 days from the date of purchase. Customers that purchased product from a Neumann distributor/vendor seeking a refund will have to request reimbursement from the original distributor/vendor.
SHIPPING TO SEC
SEC will be responsible for shipping to the customer after repair/replacement ONLY. The customer is responsible for all shipping/handling charges related to returning the product to SEC or one of the SEC authorized repair facilities. Products must be shipped in their original packaging or otherwise suitably protected to avoid damage during shipping. SEC will not be responsible for any damage incurred during shipment. SEC will only be responsible for packages that are verified as having been received into our warehouse via a shipment tracking number provided by the customer's shipping company.
SHIPPING FROM SEC
All packages will ship within the 50 United States via UPS ground, no signature required, at no expense to the customer. International shipping as well as other shipping methods and options are available; however, all related charges will be the sole responsibility of the customer. Please contact SEC Service Administration at (860) 434-9190 extension #2 for details and pricing.
WARRANTY REPAIRS
In the event that a repair action is performed, SEC will be responsible for all costs associated with the repair including parts and labor costs. All service labor is guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.
WARRANTY REPLACEMENTS
SEC may, at its discretion, choose to replace the product completely with a new or remanufactured product. In the event of product obsolescence, a suitable replacement will be chosen based upon the features, the intended use (according to SEC) and the retail price of the original product. In the event of product obsolescence SEC cannot guarantee the same color or aesthetic attributes as the original product. All warranty replacements are guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.
EXPECTED TURNAROUND TIME
The expected turnaround time is subject to parts and product availability and therefore cannot be guaranteed. For information regarding current turnaround times for warranty repairs and replacements please contact Service Administration at (860) 434-9190 extension #2.
DETERMINING AUTHORITY
The SEC Service Department will be the final determining authority for all potential warranty claims for service and/or replacement.
Warranty for Australian Consumers
Neumann's goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is in addition to other rights or remedies under law. Nothing in this warranty excludes, limits or modifies any liability of Neumann which is imposed by law, or limits or modifies any remedy available to the consumer which is granted by law. To make a claim under this warranty, contact:
Sennheiser Australia Pty Ltd
The Zenith, Tower A, L14
821 Pacific Highway, Chatswood, NSW 2067
Phone +61 (0) 2 9910 6700
e-mail: ANZ_Customer_Service@sennheiser.com
All expenses of claiming the warranty will be borne by the person making the claim.
1. At checkout, select Affirm as your payment method
2. Enter a few pieces of information and get a real-time decision
3. Enjoy your purchase, and pay over time. Your payments will be automatically charged, so you can sit back and relax
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
-
If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
RETURNS EXCEPTIONS
This return policy covers the majority of our products, with the following exceptions:
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
WARRANTY
In store pick-ups
order. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Sale price$149.99 CAD
Regular price$249.99 CAD
V-Moda S-80-WH On-Ear Bluetooth Headphones and Personal Speaker System (White)
Available Online
Ready to pickup
BLACK FRIDAY
Sale price$149.99 CAD
Regular price$249.99 CAD
V-Moda S-80-BK On-Ear Bluetooth Headphones and Personal Speaker System (Black)
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BLACK FRIDAY
Sale price$149.99 CAD
Regular price$249.99 CAD
V-Moda S-80-RG On-Ear Bluetooth Headphones and Personal Speaker System (Rose Gold)
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BLACK FRIDAY
Sale price$39.99 CAD
Regular price$74.99 CAD
V-Moda HEXAMOVE LITE True Wireless Earbuds - Red
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BLACK FRIDAY
Sale price$39.99 CAD
Regular price$74.99 CAD
V-Moda HEXAMOVE LITE True Wireless Earbuds - White
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BLACK FRIDAY
Sale price$639.00 CAD
Regular price$799.99 CAD
ESP EC-256FM Electric Guitar (See-Thru Purple Sunburst)
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BLACK FRIDAY
Sale price$639.00 CAD
Regular price$799.99 CAD
ESP LTD ECLIPSE EC-256 Electric Guitar (Black)
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BLACK FRIDAY
Sale price$649.99 CAD
Regular price$879.99 CAD
ESP LTD EC-256 ECLIPSE Electric Guitar (Cobalt Blue)
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BLACK FRIDAY
Sale price$1,599.00 CAD
Regular price$1,839.00 CAD
Lowden EQUALS - S Ed Sheeran Edition Signature Electro Acoustic Guitar