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RedOne Music is a Canadian authorized DW Hardware retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM
Description
Drum Workshop, Inc. Hardware and Accessories Limited Warranty:
For a period of Five (5) years from the original date of purchase, Drum Workshop, Inc. guarantees the original owner, when presented with proof of purchase, that all Drum Workshop, Inc. Hardware and Accessory cast parts are free of material and manufacturing defects. This warranty is limited to cast parts only, such as the tilter castings, tripod castings, tube joint castings and wing nut castings. If under normal playing conditions cast parts covered in this limited five-year warranty fail, they will be replaced at no charge. If moving parts, such as knurled rods, threaded nuts and bolts, and tripod legs, etc. fail within One (1) year from the original date of purchase, they will be replaced at no charge. Return the hardware or accessory to your authorized Drum Workshop, Inc. dealer or, if there is not a dealer in your area, contact DW directly. DO NOT send hardware or accessory to Drum Workshop, Inc. without first receiving a Return Authorization (RA) number. Shipping charges to Drum Workshop, Inc. will be paid by the consumer. Drum Workshop, Inc will not accept returns with evidence of misuse or alteration. At Drum Workshop, Inc., the maximum liability pursuant to this warranty is limited to the monetary value of the product that is the subject of the warranty claim.
Drum Workshop, Inc. Pedals Limited Warranty:
For a period of Five (5) years from the original date of purchase, Drum Workshop, Inc. guarantees the original owner, when presented with proof of purchase, that all Drum Workshop, Inc. Bass Drum Pedal cast parts are free of material and manufacturing defects. This warranty is limited to cast parts only, such as the base casting, footboard, beater hub, sprocket, heel and cam casting. If under normal playing conditions cast parts covered in this limited five-year warranty fail, they will be replaced at no charge. If moving parts, such as the spring assembly, beater ball, radius rod, hex shaft, ball bearings, etc. fail within One (1) year from the original date of purchase, they will be replaced at no charge. Return the pedal to your authorized Drum Workshop, Inc. dealer or, if there is not a dealer in your area, contact Drum Workshop, Inc. directly. DO NOT send pedal to DW without first receiving a Return Authorization Number. Shipping charges to Drum Workshop, Inc. will be paid by the consumer. Drum Workshop, Inc. will not accept returns with evidence of misuse or alteration. At Drum Workshop, Inc., the maximum liability pursuant to this warranty is limited to the monetary value of the product that is the subject of the warranty claim.
Drum Workshop, Inc. Moon Mic Limited Warranty:
For a period of One (1) year from the original date of purchase, Drum Workshop, Inc. guarantees the original owner, when presented with proof of purchase, that the DW Moon Microphone™ housing, stand and electronic components (including speaker diaphragm) are free of material and manufacturing defects. If under normal usage, parts covered in this one-year warranty fail, they will be replaced at no charge. Return the product to your authorized DW dealer or, if there is not a dealer in your area, contact DW directly. DO NOT return the product without first receiving a Return Authorization Number. Shipping charges to DW will be paid by the consumer. Return shipping will be paid by DW. Drum Workshop, Inc. will not accept returns with evidence of misuse or alteration to the product (including removal of the serial number label). DW’s maximum liability pursuant to this warranty is limited to the monetary value of the product that is the subject of the warranty claim.
DW Drums Limited Warranty:
Drum Workshop, Inc. warrants that Custom Shop DW Drum Shells and Finishes (Collector's Series®), are free of material and workmanship defects for a period of Two (2) years from the original date of purchase.
DW Performance Series™ Shells and Finishes are free of material and workmanship defects for a period of Two (2) years from the original date of purchase.
DW Design Series® Shells and Finishes are free of material and workmanship defects for a period of One (1) year from the original date of purchase.
PDP Concept Series™ by DW Shells and Finishes are free of material and workmanship defects for a period of One (1) year from the original date of purchase.
All drum hardware is covered for a period of One (1) year. Drum Workshop will repair or replace any defective components free of charge with comparable or functionally equivalent parts to the original purchaser upon delivery of the product to an authorized DW Drums dealer. Said defective component/s will become the property of Drum Workshop. Proof of purchase and status as the original purchaser are required for warranty coverage. Authorized DW Drums dealers are not agents or independent contractors of Drum Workshop, Inc. and all warranty repair work is performed by Drum Workshop, Inc.
Drum shells shall refer to the wood body of the instrument and its components such as reinforcement hoops, bearing edges and finish (FinishPly laminates, Satin Oil, and any Lacquer process including, but not limited to Graphics, Exotics, and any combination thereof).
Drum Hardware refers to any and all plated metal components consisting of, but not limited to, lugs, counter hoops, tension rods, throw-offs, butt plates, spurs, tom brackets, tom mounts, and other related mounting hardware.
This warranty does not cover:
1. Drumheads and normal wear and tear.
2. Any modifications or alterations made to original equipment or factory parts.
3. Damage caused by neglect, moisture, or temperature extremes (including, but not limited to direct sunlight, freezing temperatures, extreme heat and/or direct exposure to the elements).
4. Mishandling, shipping incidents, or use under other than what may be considered normal playing conditions.
5. Drums purchased from a source other than an authorized DW Drums retailer.
6. Any owner other than the original purchaser.
7. Normal changes in wood grain, fading of color and/or aging of lacquer finish.
8. Factory installed products not manufactured by DW such as May Internal Microphone Systems and/or other custom installations.
9. Incidental or consequential damages that arise as the result of a DW product defect.
Warranty claims should be addressed to an authorized DW Drums dealer, along with the original sales receipt. In the event that a dealer is unable to correct a warranty defect, the dealer will contact Drum Workshop for further instructions as to the return of said product to the factory for inspection and repair or replacement. Upon repair or replacement, a new warranty will not apply. Rather, the previous warranty will be in effect. No shipments will be accepted without first obtaining a Return Authorization (RA) number. Any and all shipping charges will be the sole responsibility of the purchaser.
This warranty gives the original owner of Drum Workshop products specific legal rights. He or she may also have other rights which vary by state, country, or province. These provisions and the limited warranty are covered by the laws where the original purchase took place. Drum Workshop, the warrantor under this limited warranty, recognizes that this agreement is enforceable only to the extent and in a manner permitted under applicable laws.
Terms and conditions of this limited warranty are subject to change without notice. All products warranted under this specific coverage will be honored.
For a period of Five (5) years from the original date of purchase, Drum Workshop, Inc. guarantees the original owner, when presented with proof of purchase, that all Drum Workshop, Inc. Hardware and Accessory cast parts are free of material and manufacturing defects. This warranty is limited to cast parts only, such as the tilter castings, tripod castings, tube joint castings and wing nut castings. If under normal playing conditions cast parts covered in this limited five-year warranty fail, they will be replaced at no charge. If moving parts, such as knurled rods, threaded nuts and bolts, and tripod legs, etc. fail within One (1) year from the original date of purchase, they will be replaced at no charge. Return the hardware or accessory to your authorized Drum Workshop, Inc. dealer or, if there is not a dealer in your area, contact DW directly. DO NOT send hardware or accessory to Drum Workshop, Inc. without first receiving a Return Authorization (RA) number. Shipping charges to Drum Workshop, Inc. will be paid by the consumer. Drum Workshop, Inc will not accept returns with evidence of misuse or alteration. At Drum Workshop, Inc., the maximum liability pursuant to this warranty is limited to the monetary value of the product that is the subject of the warranty claim.
Drum Workshop, Inc. Pedals Limited Warranty:
For a period of Five (5) years from the original date of purchase, Drum Workshop, Inc. guarantees the original owner, when presented with proof of purchase, that all Drum Workshop, Inc. Bass Drum Pedal cast parts are free of material and manufacturing defects. This warranty is limited to cast parts only, such as the base casting, footboard, beater hub, sprocket, heel and cam casting. If under normal playing conditions cast parts covered in this limited five-year warranty fail, they will be replaced at no charge. If moving parts, such as the spring assembly, beater ball, radius rod, hex shaft, ball bearings, etc. fail within One (1) year from the original date of purchase, they will be replaced at no charge. Return the pedal to your authorized Drum Workshop, Inc. dealer or, if there is not a dealer in your area, contact Drum Workshop, Inc. directly. DO NOT send pedal to DW without first receiving a Return Authorization Number. Shipping charges to Drum Workshop, Inc. will be paid by the consumer. Drum Workshop, Inc. will not accept returns with evidence of misuse or alteration. At Drum Workshop, Inc., the maximum liability pursuant to this warranty is limited to the monetary value of the product that is the subject of the warranty claim.
Drum Workshop, Inc. Moon Mic Limited Warranty:
For a period of One (1) year from the original date of purchase, Drum Workshop, Inc. guarantees the original owner, when presented with proof of purchase, that the DW Moon Microphone™ housing, stand and electronic components (including speaker diaphragm) are free of material and manufacturing defects. If under normal usage, parts covered in this one-year warranty fail, they will be replaced at no charge. Return the product to your authorized DW dealer or, if there is not a dealer in your area, contact DW directly. DO NOT return the product without first receiving a Return Authorization Number. Shipping charges to DW will be paid by the consumer. Return shipping will be paid by DW. Drum Workshop, Inc. will not accept returns with evidence of misuse or alteration to the product (including removal of the serial number label). DW’s maximum liability pursuant to this warranty is limited to the monetary value of the product that is the subject of the warranty claim.
DW Drums Limited Warranty:
Drum Workshop, Inc. warrants that Custom Shop DW Drum Shells and Finishes (Collector's Series®), are free of material and workmanship defects for a period of Two (2) years from the original date of purchase.
DW Performance Series™ Shells and Finishes are free of material and workmanship defects for a period of Two (2) years from the original date of purchase.
DW Design Series® Shells and Finishes are free of material and workmanship defects for a period of One (1) year from the original date of purchase.
PDP Concept Series™ by DW Shells and Finishes are free of material and workmanship defects for a period of One (1) year from the original date of purchase.
All drum hardware is covered for a period of One (1) year. Drum Workshop will repair or replace any defective components free of charge with comparable or functionally equivalent parts to the original purchaser upon delivery of the product to an authorized DW Drums dealer. Said defective component/s will become the property of Drum Workshop. Proof of purchase and status as the original purchaser are required for warranty coverage. Authorized DW Drums dealers are not agents or independent contractors of Drum Workshop, Inc. and all warranty repair work is performed by Drum Workshop, Inc.
Drum shells shall refer to the wood body of the instrument and its components such as reinforcement hoops, bearing edges and finish (FinishPly laminates, Satin Oil, and any Lacquer process including, but not limited to Graphics, Exotics, and any combination thereof).
Drum Hardware refers to any and all plated metal components consisting of, but not limited to, lugs, counter hoops, tension rods, throw-offs, butt plates, spurs, tom brackets, tom mounts, and other related mounting hardware.
This warranty does not cover:
1. Drumheads and normal wear and tear.
2. Any modifications or alterations made to original equipment or factory parts.
3. Damage caused by neglect, moisture, or temperature extremes (including, but not limited to direct sunlight, freezing temperatures, extreme heat and/or direct exposure to the elements).
4. Mishandling, shipping incidents, or use under other than what may be considered normal playing conditions.
5. Drums purchased from a source other than an authorized DW Drums retailer.
6. Any owner other than the original purchaser.
7. Normal changes in wood grain, fading of color and/or aging of lacquer finish.
8. Factory installed products not manufactured by DW such as May Internal Microphone Systems and/or other custom installations.
9. Incidental or consequential damages that arise as the result of a DW product defect.
Warranty claims should be addressed to an authorized DW Drums dealer, along with the original sales receipt. In the event that a dealer is unable to correct a warranty defect, the dealer will contact Drum Workshop for further instructions as to the return of said product to the factory for inspection and repair or replacement. Upon repair or replacement, a new warranty will not apply. Rather, the previous warranty will be in effect. No shipments will be accepted without first obtaining a Return Authorization (RA) number. Any and all shipping charges will be the sole responsibility of the purchaser.
This warranty gives the original owner of Drum Workshop products specific legal rights. He or she may also have other rights which vary by state, country, or province. These provisions and the limited warranty are covered by the laws where the original purchase took place. Drum Workshop, the warrantor under this limited warranty, recognizes that this agreement is enforceable only to the extent and in a manner permitted under applicable laws.
Terms and conditions of this limited warranty are subject to change without notice. All products warranted under this specific coverage will be honored.
1. At checkout, select Affirm as your payment method
2. Enter a few pieces of information and get a real-time decision
3. Enjoy your purchase, and pay over time. Your payments will be automatically charged, so you can sit back and relax
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
-
If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
RETURNS EXCEPTIONS
This return policy covers the majority of our products, with the following exceptions:
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
WARRANTY
In store pick-ups
order. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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