Talk with a customer representative
Our customer support representatives have a thorough understanding of our products and are available to assist you with any product-related questions you may have.
Sold and shipped by
Any questions? Call Us ☎ 514-225-2226 or Chat with us!
RedOne Music is a Canadian authorized Gretsch Drums retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM
Gretsch Drums are guaranteed against defects in materials and workmanship for a period of 1 year from the date of original purchase through an authorized Gretsch drum dealer. All warranty repair claims and evaluations must be directed to Gretsch through an authorized dealer only. Authorized Gretsch dealers are conveniently located throughout the U.S. and internationally. If a customer is unable to locate a local authorized dealer, we will advise the closest area dealer. DO NOT return Gretsch products without going through a dealer. The dealer will receive a "Return Authorization" from us.
The following conditions and limitations will apply on all Gretsch Percussion Products:
This warranty does not apply to:
1. Drums purchased from a source other than an authorized Gretsch Dealer.
2. Any owner other than the original purchaser.
3. Any defects caused by unreasonable use, neglect, moisture and/or temperature extremes, handling, shipping, or accidents.
4. Drums that have had any unauthorized alterations or modifications, or whose serial number has been altered or removed.
5. Natural wood finishes or normal color changes of wood or shell covering material.
6. Drum heads and sticks.
7. Incidental or consequential damages that arise as a result of or related to a defect in or failure of Gretsch products.
Government Limitation on Warranties:
This warranty gives the original owner of Gretsch products specific legal rights and he/she may also have other rights, which vary from state to state. Provisions of this warranty are covered by the laws of the state where the original owner purchases the product(s) covered hereby. The warranty is enforceable only to the extent and in the manner permitted under that state's law.
Our Pledge to Gretsch Customers:
You've got our word! ...That we will stand behind our product and reputation for quality. As a Gretsch customer, you have extended your confidence in a percussion musical instrument that is manufactured with you, the player, in mind.
Should a question arise concerning a warranty replacement or repair, notify your Gretsch Dealer and take the product to him/her for inspection with the original bill of sale. Your authorized Gretsch Dealer is not an agent or independent contractor of Gretsch but may be able to correct certain defects covered by this warranty. If your dealer is unable to correct a defect covered by this warranty, the dealer will contact Gretsch for instructions as to the return of the product for factory inspection and evaluation.
1. At checkout, select Affirm as your payment method
2. Enter a few pieces of information and get a real-time decision
3. Enjoy your purchase, and pay over time. Your payments will be automatically charged, so you can sit back and relax
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
-
If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.