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RedOne Music is a Canadian authorized Adam Hall retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM
Description
(1) Unless otherwise provided below, the Customer's rights in the event of defects of quality and legal imperfections in title (including wrong and short shipments and incorrect installation or defective installation instructions) shall be governed by the provisions of law. The period of limitation for warranty claims is 12 months, starting from the passing of risk. In as far as acceptance was agreed upon, the period of limitation starts from acceptance. In all cases, the period of limitation shall remain unaffected in the event of a recourse in delivery, in accordance with Sections 478 and 479 of the German Civil Code; it shall amount to 5 years starting from the delivery of the defective goods.
(2) The primary basis of our liability for defects shall be the agreement made concerning the quality of the goods. As the agreement concerning the quality of the goods shall be deemed all product descriptions (including those of the manufacturer) that were ceded to the customer prior to his order, or that were included in the contract as were these Conditions.
(3) In the absence of any quality agreement, the existence or non-existence of a defect shall be assessed according to the statutory provision (Section 434 (1) paragraphs 2 and 3 of the German Civil Code). We shall not be held liable, however, for any public statements by the manufacturer or other third parties (e.g. advertising messages).
(4) The Customer's warranty claims presuppose him to have fulfilled his statutory duties of examination and notification (Sections 377 and 381 of the German Commercial Code). Any defect discovered during examination or later shall be notified to us in writing without delay. Notification shall be deemed 'without delay' if given within two weeks, whereby the time shall be deemed observed if the notification is sent in time. Irrespective of the abovementioned duties of examination and notification, the Customer shall notify obvious defects (including wrong and short delivery) within two weeks from delivery; the time shall be deemed observed if the notification is sent in time. Notification must be given in writing. If the Customer fails to fulfil his statutory duty of examination and notification as stipulated above, our liability for defects not notified shall be excluded.
(5) If the item delivered is defective, the Customer may first of all choose whether to effect subsequent performance by eliminating the defect (repair) or by delivering a perfect item (replacement). If the Customer does not declare which of the two rights he chooses, we may set him an appropriate deadline. If the Customer does not reach a decision before expiration of the deadline, the right of choice is transferred to us once the deadline has expired.
(6) We are entitled to make due subsequent performance conditional upon the Customer's paying the purchase price due. The Customer shall, however, be entitled to withhold an appropriate part of the purchase price in proportion to the defect.
(7) The Customer shall allow us the necessary time and opportunity for due subsequent performance and shall, in particular, hand over the goods concerned for inspection or grant us access to said goods for purposes of inspection. In the case of replacement, the Customer shall return the defective item to us in accordance with the statutory provisions.
(8) The expenses necessary in connection with examination and subsequent performance, in particular as regards transport, travel, labour and materials, shall be to our account if a defect does indeed exist and in as far as no increase in defects resulted from the delivery of the purchased goods to a location other than the delivery address. If it turns out, however, that the Customer's request to have the defect corrected is unjustified, we reserve the right to demand reimbursement of the resulting expenses from the Customer.
(9) In urgent cases, e.g. if operating safety is jeopardised or to avert disproportionate damage, the Customer shall be entitled to remedy the defect himself and demand reimbursement by us of the objectively necessary expenses incurred. We shall be notified without delay, if possible beforehand, of any self-remedying of defects. The right of self-remedy shall not apply if we would have been entitled to refuse corresponding subsequent performance in accordance with the statutory provisions.
(10) If subsequent performance is unsuccessful or a deadline to be set by the Customer for subsequent performance has elapsed without result or may be dispensed with according to the statutory provisions, the Customer may withdraw from the contract of sale or diminish the purchase price. No right of withdrawal applies in the case of a minor defect.
(11) We shall be entitled to recall goods or cancel delivery if this serves the purpose of examining rightfully suspected manufacturing defects, preventing defects, or actions of a similar nature. After receiving notification of the recall of goods delivered by us, irrespective of whom the notification was delivered to, the Customer is no longer entitled to use of the goods. Infringement shall release us from any liability whatsoever. The Customer's claims based on the recall action shall be subject to the terms of sale.
(12) The Customer shall be entitled to claim compensation or reimbursement of expenses incurred in vain only as provided in Section 8; otherwise such claims shall be excluded.
(2) The primary basis of our liability for defects shall be the agreement made concerning the quality of the goods. As the agreement concerning the quality of the goods shall be deemed all product descriptions (including those of the manufacturer) that were ceded to the customer prior to his order, or that were included in the contract as were these Conditions.
(3) In the absence of any quality agreement, the existence or non-existence of a defect shall be assessed according to the statutory provision (Section 434 (1) paragraphs 2 and 3 of the German Civil Code). We shall not be held liable, however, for any public statements by the manufacturer or other third parties (e.g. advertising messages).
(4) The Customer's warranty claims presuppose him to have fulfilled his statutory duties of examination and notification (Sections 377 and 381 of the German Commercial Code). Any defect discovered during examination or later shall be notified to us in writing without delay. Notification shall be deemed 'without delay' if given within two weeks, whereby the time shall be deemed observed if the notification is sent in time. Irrespective of the abovementioned duties of examination and notification, the Customer shall notify obvious defects (including wrong and short delivery) within two weeks from delivery; the time shall be deemed observed if the notification is sent in time. Notification must be given in writing. If the Customer fails to fulfil his statutory duty of examination and notification as stipulated above, our liability for defects not notified shall be excluded.
(5) If the item delivered is defective, the Customer may first of all choose whether to effect subsequent performance by eliminating the defect (repair) or by delivering a perfect item (replacement). If the Customer does not declare which of the two rights he chooses, we may set him an appropriate deadline. If the Customer does not reach a decision before expiration of the deadline, the right of choice is transferred to us once the deadline has expired.
(6) We are entitled to make due subsequent performance conditional upon the Customer's paying the purchase price due. The Customer shall, however, be entitled to withhold an appropriate part of the purchase price in proportion to the defect.
(7) The Customer shall allow us the necessary time and opportunity for due subsequent performance and shall, in particular, hand over the goods concerned for inspection or grant us access to said goods for purposes of inspection. In the case of replacement, the Customer shall return the defective item to us in accordance with the statutory provisions.
(8) The expenses necessary in connection with examination and subsequent performance, in particular as regards transport, travel, labour and materials, shall be to our account if a defect does indeed exist and in as far as no increase in defects resulted from the delivery of the purchased goods to a location other than the delivery address. If it turns out, however, that the Customer's request to have the defect corrected is unjustified, we reserve the right to demand reimbursement of the resulting expenses from the Customer.
(9) In urgent cases, e.g. if operating safety is jeopardised or to avert disproportionate damage, the Customer shall be entitled to remedy the defect himself and demand reimbursement by us of the objectively necessary expenses incurred. We shall be notified without delay, if possible beforehand, of any self-remedying of defects. The right of self-remedy shall not apply if we would have been entitled to refuse corresponding subsequent performance in accordance with the statutory provisions.
(10) If subsequent performance is unsuccessful or a deadline to be set by the Customer for subsequent performance has elapsed without result or may be dispensed with according to the statutory provisions, the Customer may withdraw from the contract of sale or diminish the purchase price. No right of withdrawal applies in the case of a minor defect.
(11) We shall be entitled to recall goods or cancel delivery if this serves the purpose of examining rightfully suspected manufacturing defects, preventing defects, or actions of a similar nature. After receiving notification of the recall of goods delivered by us, irrespective of whom the notification was delivered to, the Customer is no longer entitled to use of the goods. Infringement shall release us from any liability whatsoever. The Customer's claims based on the recall action shall be subject to the terms of sale.
(12) The Customer shall be entitled to claim compensation or reimbursement of expenses incurred in vain only as provided in Section 8; otherwise such claims shall be excluded.
1. At checkout, select Affirm as your payment method
2. Enter a few pieces of information and get a real-time decision
3. Enjoy your purchase, and pay over time. Your payments will be automatically charged, so you can sit back and relax
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
-
If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
RETURNS EXCEPTIONS
This return policy covers the majority of our products, with the following exceptions:
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
WARRANTY
In store pick-ups
order. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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