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RedOne Music is a Canadian authorized PRS retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM
Description
Our Limited Lifetime Warranty
What is the PRS Guitars Limited Lifetime Warranty?
As a builder of high quality instruments, we take great pride in our work and stand behind our products. All of our instruments feature a non-transferable limited lifetime warranty to the original owner; please review the terms of our warranty as listed below.
Guitar Warranty
PRS GUITARS LIMITED LIFETIME WARRANTY
If you are the original owner and are experiencing an issue with your PRS guitar, please contact your Authorized PRS Dealer or a PRS Guitars Customer Service Representative who will work with you to understand the issue and provide next steps.
This warranty is extended to the original purchaser only and may not be transferred or assigned to subsequent owners.
PRS Guitars warrants its guitars to be free from defects in materials and workmanship, subject to the limitations contained herein.
THIS WARRANTY DOES NOT COVER:
1. Any instrument on which the serial number has been removed or altered
2. Any instrument not purchased from an authorized dealer or upon which unauthorized repair or service work has been carried out
3. Any instrument that has been damaged due to an accident, negligence or misuse
4. Shipping damage of any kind
5. Normal “wear and tear,” including but not limited to any discoloration, fading, finish cracking, or damage to the original finish, worn frets, strings, tuners, hardware, and plating
6 .Any subjective issues such as wood grain, tonal characteristics, and “feel”
7. Any warranty of merchantability or fitness for a particular use, including setup and pickup height
8. Any instrument that has been subjected to extremes of humidity and temperature
9. Any factory installed electronics and hardware after two years from the original date of purchase
PRS makes no other express warranty of any kind whatsoever. All implied warranties exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty. Some states and/or countries do not allow the exclusion or limitation of implied warranties so that the above may not apply to you.
PRS shall not be liable for any special, indirect consequential, incidental, or other similar damage suffered by the purchaser or any third party including without limitation, damages for loss of profits or business, or damage resulting from use or performance of the instrument, whether in contract or in tort, even if PRS or its authorized representatives has been advised of the possibility of such damages, and PRS shall not be liable for any expenses, claims or suits arising out of or relating to any of the foregoing.
If at any time during the warranty the guitar malfunctions due to faulty materials and workmanship, PRS will, at its sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the guitar.
AMPLIFIER WARRANTY
PRS GUITARS 5-YEAR AMPLIFIER WARRANTY
If you are the original owner and are experiencing an issue with your PRS amplifier, please contact your Authorized PRS Dealer or a PRS Guitars Customer Service Representative who will work with you to understand the issue and provide next steps.
This warranty is extended to the original purchaser only and may not be transferred or assigned to subsequent owners.
For a period of five years from the original date of purchase, PRS warrants its amplifiers to be free from defects in materials and workmanship, subject to the limitations contained herein.
Amplifier tubes are warranted for 90 days.
Amplifier speakers are warranted for one year.
THIS WARRANTY DOES NOT COVER:
1. Any amplifier on which the serial number has been removed or altered
2. Any amplifier not purchased from an authorized dealer or upon which unauthorized repair or service work has been carried out
3. Any amplifier that has been damaged due to an accident, negligence or misuse, including exposure to extreme humidity and temperature, or damages incurred in shipping
4. Normal “wear and tear,” including but not limited to any discoloration, fading, or damage to the covering or finish, worn hardware, or any issues not related to the failure of the amplifier or any component part
5. Component damage, including but not limited to transformers and output tubes, caused by misuse of speakers, improper speaker load, or absence of speaker load
Any subjective issues such as tonal characteristics
PRS makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty. Some states and/or countries do not allow the exclusion or limitation of implied warranties so that the above may not apply to you.
PRS shall not be liable for any special, indirect consequential, incidental, or other similar damage suffered by the purchaser or any third party including without limitation, damages for loss of profits or business, or damage resulting from use or performance of the instrument, whether in contract or in tort, even if PRS or its authorized representatives has been advised of the possibility of such damages, and PRS shall not be liable for any expenses, claims or suits arising out of or relating to any of the foregoing.
If at any time during the warranty the amplifier malfunctions due to faulty materials and workmanship, PRS will, at its sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the amp.
PEDAL WARRANTY
PRS GUITARS 3-YEAR PEDAL WARRANTY
If you are the original owner and are experiencing an issue with your PRS pedal, please contact your Authorized PRS Dealer or a PRS Guitars Customer Service Representative who will work with you to understand the issue and provide next steps.
This warranty is extended to the original purchaser only and may not be transferred or assigned to subsequent owners.
For a period of three years from the original date of purchase, PRS warrants its pedals to be free from defects in materials and workmanship, subject to the limitations contained herein.
THIS WARRANTY DOES NOT COVER:
1. Any pedal on which the serial number has been removed or altered
2. Any pedal not purchased from an authorized dealer or upon which unauthorized repair or service work has been carried out
3. Any pedal that has been damaged due to an accident, negligence or misuse, including exposure to extreme humidity and temperature, using the incorrect power supply, or damages incurred in shipping
4. Normal “wear and tear,” including but not limited to any discoloration, fading, or damage to the case or knobs, worn hardware, or any issues not related to the failure of the pedal or any component part
5. Any subjective issues such as tonal characteristics
PRS makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty. Some states and/or countries do not allow the exclusion or limitation of implied warranties so that the above may not apply to you.
PRS shall not be liable for any special, indirect consequential, incidental, or other similar damage suffered by the purchaser or any third party including without limitation, damages for loss of profits or business, or damage resulting from use or performance of the instrument, whether in contract or in tort, even if PRS or its authorized representatives has been advised of the possibility of such damages, and PRS shall not be liable for any expenses, claims or suits arising out of or relating to any of the foregoing.
If at any time during the warranty the pedal malfunctions due to faulty materials and workmanship, PRS will, at its sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the pedal.
What is the PRS Guitars Limited Lifetime Warranty?
As a builder of high quality instruments, we take great pride in our work and stand behind our products. All of our instruments feature a non-transferable limited lifetime warranty to the original owner; please review the terms of our warranty as listed below.
Guitar Warranty
PRS GUITARS LIMITED LIFETIME WARRANTY
If you are the original owner and are experiencing an issue with your PRS guitar, please contact your Authorized PRS Dealer or a PRS Guitars Customer Service Representative who will work with you to understand the issue and provide next steps.
This warranty is extended to the original purchaser only and may not be transferred or assigned to subsequent owners.
PRS Guitars warrants its guitars to be free from defects in materials and workmanship, subject to the limitations contained herein.
THIS WARRANTY DOES NOT COVER:
1. Any instrument on which the serial number has been removed or altered
2. Any instrument not purchased from an authorized dealer or upon which unauthorized repair or service work has been carried out
3. Any instrument that has been damaged due to an accident, negligence or misuse
4. Shipping damage of any kind
5. Normal “wear and tear,” including but not limited to any discoloration, fading, finish cracking, or damage to the original finish, worn frets, strings, tuners, hardware, and plating
6 .Any subjective issues such as wood grain, tonal characteristics, and “feel”
7. Any warranty of merchantability or fitness for a particular use, including setup and pickup height
8. Any instrument that has been subjected to extremes of humidity and temperature
9. Any factory installed electronics and hardware after two years from the original date of purchase
PRS makes no other express warranty of any kind whatsoever. All implied warranties exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty. Some states and/or countries do not allow the exclusion or limitation of implied warranties so that the above may not apply to you.
PRS shall not be liable for any special, indirect consequential, incidental, or other similar damage suffered by the purchaser or any third party including without limitation, damages for loss of profits or business, or damage resulting from use or performance of the instrument, whether in contract or in tort, even if PRS or its authorized representatives has been advised of the possibility of such damages, and PRS shall not be liable for any expenses, claims or suits arising out of or relating to any of the foregoing.
If at any time during the warranty the guitar malfunctions due to faulty materials and workmanship, PRS will, at its sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the guitar.
AMPLIFIER WARRANTY
PRS GUITARS 5-YEAR AMPLIFIER WARRANTY
If you are the original owner and are experiencing an issue with your PRS amplifier, please contact your Authorized PRS Dealer or a PRS Guitars Customer Service Representative who will work with you to understand the issue and provide next steps.
This warranty is extended to the original purchaser only and may not be transferred or assigned to subsequent owners.
For a period of five years from the original date of purchase, PRS warrants its amplifiers to be free from defects in materials and workmanship, subject to the limitations contained herein.
Amplifier tubes are warranted for 90 days.
Amplifier speakers are warranted for one year.
THIS WARRANTY DOES NOT COVER:
1. Any amplifier on which the serial number has been removed or altered
2. Any amplifier not purchased from an authorized dealer or upon which unauthorized repair or service work has been carried out
3. Any amplifier that has been damaged due to an accident, negligence or misuse, including exposure to extreme humidity and temperature, or damages incurred in shipping
4. Normal “wear and tear,” including but not limited to any discoloration, fading, or damage to the covering or finish, worn hardware, or any issues not related to the failure of the amplifier or any component part
5. Component damage, including but not limited to transformers and output tubes, caused by misuse of speakers, improper speaker load, or absence of speaker load
Any subjective issues such as tonal characteristics
PRS makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty. Some states and/or countries do not allow the exclusion or limitation of implied warranties so that the above may not apply to you.
PRS shall not be liable for any special, indirect consequential, incidental, or other similar damage suffered by the purchaser or any third party including without limitation, damages for loss of profits or business, or damage resulting from use or performance of the instrument, whether in contract or in tort, even if PRS or its authorized representatives has been advised of the possibility of such damages, and PRS shall not be liable for any expenses, claims or suits arising out of or relating to any of the foregoing.
If at any time during the warranty the amplifier malfunctions due to faulty materials and workmanship, PRS will, at its sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the amp.
PEDAL WARRANTY
PRS GUITARS 3-YEAR PEDAL WARRANTY
If you are the original owner and are experiencing an issue with your PRS pedal, please contact your Authorized PRS Dealer or a PRS Guitars Customer Service Representative who will work with you to understand the issue and provide next steps.
This warranty is extended to the original purchaser only and may not be transferred or assigned to subsequent owners.
For a period of three years from the original date of purchase, PRS warrants its pedals to be free from defects in materials and workmanship, subject to the limitations contained herein.
THIS WARRANTY DOES NOT COVER:
1. Any pedal on which the serial number has been removed or altered
2. Any pedal not purchased from an authorized dealer or upon which unauthorized repair or service work has been carried out
3. Any pedal that has been damaged due to an accident, negligence or misuse, including exposure to extreme humidity and temperature, using the incorrect power supply, or damages incurred in shipping
4. Normal “wear and tear,” including but not limited to any discoloration, fading, or damage to the case or knobs, worn hardware, or any issues not related to the failure of the pedal or any component part
5. Any subjective issues such as tonal characteristics
PRS makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty. Some states and/or countries do not allow the exclusion or limitation of implied warranties so that the above may not apply to you.
PRS shall not be liable for any special, indirect consequential, incidental, or other similar damage suffered by the purchaser or any third party including without limitation, damages for loss of profits or business, or damage resulting from use or performance of the instrument, whether in contract or in tort, even if PRS or its authorized representatives has been advised of the possibility of such damages, and PRS shall not be liable for any expenses, claims or suits arising out of or relating to any of the foregoing.
If at any time during the warranty the pedal malfunctions due to faulty materials and workmanship, PRS will, at its sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the pedal.
1. At checkout, select Affirm as your payment method
2. Enter a few pieces of information and get a real-time decision
3. Enjoy your purchase, and pay over time. Your payments will be automatically charged, so you can sit back and relax
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
-
If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
RETURNS EXCEPTIONS
This return policy covers the majority of our products, with the following exceptions:
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
WARRANTY
In store pick-ups
order. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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