Refund Policy

Returns

We want you to be satisfied with your purchase from RedOne Music Canada. If you are not completely happy, we accept returns under the following conditions:

  • Returns are accepted within 30 days of the purchase date for store credit only, minus any applicable restocking fees and shipping costs.
  • Opened items are subject to a restocking fee of 15%–25%, depending on the condition of the item.
  • Returned items must include all original packaging, manuals, accessories, and any other materials. Items not returned in brand-new condition, won’t be refunded.
  • All return requests must be authorized in advance by contacting our customer service team. An RMA (Return Merchandise Authorization) form will be provided and must be included in the returned package.
  • Shipping and handling charges are non-refundable, including any fees that were waived as part of a free shipping promotion.

Non-Returnable/Non-Refundable Items

We do not accept returns or exchanges on the following items:

  • Parts
  • Merchandise
  • Custom or special order items
  • Used or clearance products
  • Opened computer hardware or software
  • Consumable products such as replacement lamps, cartridges, fluid for effects, or tape
  • Items sold as final sale

For hygiene and safety reasons, the following items can only be returned if they are unopened and in their original, factory-sealed packaging:

  • Headphones
  • Microphones
  • Earbuds
  • Earplugs

Damaged or Defective Items

  • If your product is damaged during shipping, you must submit a claim to our customer service within 24-48 hours of receiving the item.
  • Please provide photos of the exterior of the box, inside packaging, and the damaged product to initiate a claim.
  • Defective items may be returned for an exchange within 30 days of the purchase date.

Refunds

  • Products are no longer eligible for a refund 30 days after delivery.
  • Original Method of Payment: All approved refunds will be issued strictly to the original method of payment used during the initial purchase. We cannot issue refunds to a different card, bank account, or payment method.
  • Refunds will only be issued for authorized returns. Please note that shipping costs are non-refundable.
  • Returned items must include all original packaging, manuals, accessories, and any other materials. Items not returned in brand-new condition, won’t be refunded.

How to Initiate a Return

To initiate a return, navigate to the orders section in your account and select 'Get Support.' A member of our customer service team will contact you shortly to guide you through the next steps of your return process.

 

These policies are subject to change at any time without prior notice.