Warranty

The following terms and conditions apply throughout the entire duration of the warranty service process:

• Please note that RedOne Music’s direct warranty coverage is valid for 30 days from the date of delivery. Beyond this initial 30-day period, warranty claims are fulfilled by the manufacturer, but must still be submitted through RedOne Music for processing and facilitation.
• RedOne Music is not liable for any loss or damage that occurs during transit while the product is under warranty services.
• All warranties are provided exclusively by the manufacturer, not RedOne Music.
• Products outside of their warranty period are not eligible for service.
• RedOne Music is not liable for any additional delays related to warranty services, as these turnaround times are determined by the manufacturer.
• Please note that the warranty does not cover liquid or physical damage.
• The client is responsible for all shipping costs to RedOne Music. Once repaired, the product will be shipped back to the client at our expense.
• The client is responsible for ensuring the product is securely packaged for transit.
• All unsealed products include a one-year warranty, which strictly excludes physical or liquid damage.
• All demo products are covered by the standard manufacturer warranty.
• All used products include a 30-day warranty starting from the date of delivery.

How to access warranty services:

To initiate a claim, navigate to the orders section in your account and select 'Get Support.' A member of our customer service team will contact you shortly to guide you through the next steps of your warranty process.

 

These policies are subject to change at any time without prior notice.