Shipping Policy
Free Shipping
- Free shipping is available on selected products only for orders over $200 (before taxes).
- Free shipping applies only if all items in your cart qualify.
- Shipping is valid within Canada, excluding Newfoundland, Northwest Territories, Nunavut, and Yukon.
- Orders will be shipped by the carrier of our choice, unless otherwise specified.
- PO box deliveries are handled by Canada Post only.
- Orders requiring a signature upon delivery will be sent accordingly.
- RedOne Music Canada reserves the right to modify shipping fees or refuse orders that don’t meet the free shipping criteria.
Additional Shipping Fees
Additional fees may apply for:
- Tailgate delivery not requested in advance.
- Inside delivery requests.
- Restricted access, extra handling, or heavy/bulky shipments.
- Address errors or failed delivery attempts requiring re-delivery.
Export Policy
- International orders may be subject to duties, taxes, and brokerage fees, which are the customer's responsibility.
- We are not responsible for unclaimed or undeliverable packages due to incorrect or missing information.
- If your package is returned, it is your responsibility to coordinate with the carrier and cover any associated fees.
Damage and Claims
- If your order is damaged during transit, claims must be submitted to customer service within 24-48 hours of delivery.
- Please provide photos of the shipping box, the packaging, and the damaged product for us to process your claim.
Important Notes
- Orders with mismatched billing names and credit card names may experience delays.
- Free shipping does not apply to return shipping costs; return shipping is the responsibility of the customer.