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RedOne Music is a Canadian authorized Universal Audio retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM
Description
Limited Hardware Warranty
PLEASE READ THIS LIMITED HARDWARE WARRANTY (THE “LIMITED WARRANTY”) CAREFULLY BEFORE USING THE UNIVERSAL AUDIO HARDWARE PRODUCT (THE “PRODUCT”) THAT ACCOMPANIES THE LIMITED WARRANTY. BY USING THE PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS CONTAINED IN THE LIMITED WARRANTY IN THE SAME MANNER AS IF YOU HAD SIGNED A WRITTEN AGREEMENT WITH UNIVERSAL AUDIO, INC. (“UA”).
IF THE PRODUCT IS PART OF A SYSTEM COMPRISED OF THE PRODUCT AND SOFTWARE, THEN THAT SOFTWARE (THE “UA SOFTWARE”) IS LICENSED TO YOU, NOT SOLD AND USE OF THE UA SOFTWARE IS GOVERNED BY AN "END USER LICENSE AGREEMENT", RATHER THAN THIS LIMITED WARRANTY. THE FORM OF END USER LICENSE AGREEMENT FOR THE MOST CURRENT VERSION OF THE UA SOFTWARE CAN BE FOUND AT WWW.UAUDIO.COM/EULA-UA.HTML AND MAY BE AMENDED FROM TIME TO TIME IN ACCORDANCE WITH ITS TERMS.
Who does this Limited Warranty Cover?
This Limited Warranty covers only original end users who have purchased the Product from UA or from a UA retailer or distributor whom UA has designated as an “Authorized UA Reseller”. This means that, if you are not the original end user, this Limited Warranty does not cover you. It also means that if you purchased the Product from someone other than UA or an Authorized UA Reseller, this Limited Warranty does not cover you even if you are the original end user.
What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship in the Product, except as set forth below.
What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any defect that is caused by: (i) improper installation, testing or storage of the Product, (ii) use of the Product in a manner that is not in accordance with UA’s published documentation, (iii) use of the Product in conjunction with one or more third party products, if the defect would not have occurred but for such third party product, (iv) Acts of God, misuse, accident (including without limitation collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, or use in or with an unapproved device, (v) normal wear and tear, or (vi) repairs that are performed by anyone other than UA or a third party whom UA has expressly authorized to perform repair services for the Product within the country in which the original end user purchased such Product (each an “Authorized UA Service Center”), subject to the proviso that, the European Economic Area shall be considered one “country” for purposes of this paragraph. In addition, this Limited Warranty is void if a Product is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover).
How Long Does The Coverage Last?
The warranty period is one (1) year from the date on which the original end user purchased the Product from UA or an Authorized UA Reseller, as demonstrated by a receipt or other proof of purchase reasonably acceptable to UA (“Proof of Purchase”), except that, if you are a consumer, you reside in the European Economic Area (EEA) and you purchased the Product in the EEA, the warranty period is two (2) years from such date.
What Do You Have To Do to Make a Warranty Claim?
UA will not provide any warranty coverage unless your claim is in compliance with all terms of this Limited Warranty and you follow proper return procedure. To obtain warranty service, please register your claim at www.uaudio.com/support. UA may require you to first obtain a Return Material Authorization ("RMA") and return the defective Product together with your Proof of Purchase to UA or an appropriate Authorized UA Service Center at the address specified by UA in connection with the RMA. You shall bear the cost of shipping the Product to UA or the Authorized UA Service Center and UA shall bear the cost of shipping the Product back to you after the completion of service under this Limited Warranty if your claim is covered by this Limited Warranty. Any Product returned to UA without a valid warranty claim, without an RMA or without Proof of Purchase may be rejected, returned to you at your cost or kept for a 30 days for your pick-up and then disposed of in UA’s sole discretion.
What Will Universal Audio Do If You Make a Valid Warranty Claim?
If UA authorizes you to return your Product to UA or an Authorized UA Service Center, UA will, at UA’s option, either repair or replace the defective Product, using new or re-conditioned components, it being understood that if UA elects to replace the defective Product, the replacement may be a different model, provided that such model contains features and functionality that are at least as robust as the model of the Product being replaced. By sending the Product for replacement, you agree to transfer ownership of the original Product to UA. UA will not return the original Product to you and the replacement product will not contain your data. UA warrants that repaired or replaced products are covered for the greater of either the remainder of the Limited Warranty for the original Product or 90 days.
Are the Rights Described in this Limited Warranty the Only Recourse You Have for a Defective Product?
Some jurisdictions give end users legal rights in addition to those described above. By way of example:
•In Ireland, consumers who purchase defective products may avail themselves of the rights contained in the Sale of Goods Act 1893 (in particular Sections 12, 13, 14 and 15), the Sale of Goods and Supply of Services Act, 1980 and the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003
(S.I. No.11/2003);
•In England, consumers who purchase defective products may avail themselves of the rights contained in The Sale of Goods Act 1979 (in particular, Section 12), the Supply of Goods and Services Act 1982 (in particular Section 2) and the Sale and Supply of Goods to Consumers Regulations 2002; and
•In Australia, (i) consumer products come with certain guarantees that cannot be excluded under the Australian Consumer Law, (ii) the consumer is entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage and (iii) the consumer is entitled to have the goods repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.
These are just a few examples of laws around the world that give end users rights beyond those set forth in this Limited Warranty and do not constitute an exhaustive list. For more information about your specific legal rights, please contact your local authority, trading standards department, citizens advice bureau or local equivalent.
UA DOES NOT SEEK TO LIMIT AN END USER’S WARRANTY RIGHTS TO ANY EXTENT NOT PERMITTED BY LAW. BUT, TO THE EXTENT THAT APPLICABLE LAW DOES NOT PROVIDE FOR SPECIFIC RIGHTS (OR ALLOWS THE END USER TO WAIVE SUCH RIGHTS), THE RIGHTS DESCRIBED IN THIS LIMITED WARRANTY SHALL BE EXCLUSIVE. THIS MEANS THAT UA, UA AUTHORIZED RESELLERS AND UA AUTHORIZED SERVICE CENTERS MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE PRODUCT AND HEREBY EXPRESSLY DISCLAIM THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN SO FAR AS APPLICABLE LAW ALLOWS SUCH DISCLAIMER ONLY AFTER THE END OF THE LIMITED WARRANTY AS SET FORTH IN THIS DOCUMENT, UA HEREBY AGREES THAT THE DISCLAIMER SHALL ONLY APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY.
Assuming You Have Established a Claim Relating to a Defective Product (whether under this Limited Warranty or Applicable Law as set forth in the Preceding Paragraph), are your Remedies Limited to Those Set Forth Under the Paragraph Above Entitled: “What Will Universal Audio If You Make a Valid Warranty Claim?”
Some jurisdictions do not allow manufacturers to limit the remedies available to end users for product defects. For example, most jurisdictions prohibit manufacturers from limiting damages where the defect results in death or personal injury. For more information about your specific legal rights, please contact your local authority, trading standards department, citizens advice bureau or local equivalent.
UA DOES NOT SEEK TO LIMIT END USER’S REMEDIES TO THE EXTENT THAT APPLICABLE LAW PROHIBITS SUCH LIMITATION. BUT, TO THE EXTENT THAT APPLICABLE LAW DOES NOT PROHIBIT SUCH LIMITATION, NEITHER UA NOR ANY UA AUTHORIZED RESELLER OR UA AUTHORIZED SERVICE CENTER SHALL BE LIABLE TO YOU, WHETHER IN CONTRACT, TORT, NEGLIGENCE OR PRODUCTS LIABILITY, FOR ANY CLAIM, LOSS, OR DAMAGE, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, LOST DATA, OR LOST FILES, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE PRODUCT, OR THE PERFORMANCE OR OPERATION OF THE PRODUCT, EVEN IF UA AND THE UA AUTHORIZED RESELLER OR UA AUTHORIZED SERVICE CENTER (AS APPLICABLE) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL UA OR A UA AUTHORIZED RESELLER’S OR UA AUTHORIZED SERVICE CENTER’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.
General
No oral or written information or advice given by UA or anyone purporting to speak on behalf of UA shall create a warranty or in any way increase the scope of the Limited Warranty set forth in this document. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Except as expressly required by applicable law, the law of the State of California, USA, shall govern this Limited Warranty.
If you have any questions concerning this statement of limited warranty please contact Universal Audio at 4585 Scotts Valley Drive, Scotts Valley, CA, 95066 USA or at +1-831-440-1176.
Last Updated October 9th, 2014
PLEASE READ THIS LIMITED HARDWARE WARRANTY (THE “LIMITED WARRANTY”) CAREFULLY BEFORE USING THE UNIVERSAL AUDIO HARDWARE PRODUCT (THE “PRODUCT”) THAT ACCOMPANIES THE LIMITED WARRANTY. BY USING THE PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS CONTAINED IN THE LIMITED WARRANTY IN THE SAME MANNER AS IF YOU HAD SIGNED A WRITTEN AGREEMENT WITH UNIVERSAL AUDIO, INC. (“UA”).
IF THE PRODUCT IS PART OF A SYSTEM COMPRISED OF THE PRODUCT AND SOFTWARE, THEN THAT SOFTWARE (THE “UA SOFTWARE”) IS LICENSED TO YOU, NOT SOLD AND USE OF THE UA SOFTWARE IS GOVERNED BY AN "END USER LICENSE AGREEMENT", RATHER THAN THIS LIMITED WARRANTY. THE FORM OF END USER LICENSE AGREEMENT FOR THE MOST CURRENT VERSION OF THE UA SOFTWARE CAN BE FOUND AT WWW.UAUDIO.COM/EULA-UA.HTML AND MAY BE AMENDED FROM TIME TO TIME IN ACCORDANCE WITH ITS TERMS.
Who does this Limited Warranty Cover?
This Limited Warranty covers only original end users who have purchased the Product from UA or from a UA retailer or distributor whom UA has designated as an “Authorized UA Reseller”. This means that, if you are not the original end user, this Limited Warranty does not cover you. It also means that if you purchased the Product from someone other than UA or an Authorized UA Reseller, this Limited Warranty does not cover you even if you are the original end user.
What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship in the Product, except as set forth below.
What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any defect that is caused by: (i) improper installation, testing or storage of the Product, (ii) use of the Product in a manner that is not in accordance with UA’s published documentation, (iii) use of the Product in conjunction with one or more third party products, if the defect would not have occurred but for such third party product, (iv) Acts of God, misuse, accident (including without limitation collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, or use in or with an unapproved device, (v) normal wear and tear, or (vi) repairs that are performed by anyone other than UA or a third party whom UA has expressly authorized to perform repair services for the Product within the country in which the original end user purchased such Product (each an “Authorized UA Service Center”), subject to the proviso that, the European Economic Area shall be considered one “country” for purposes of this paragraph. In addition, this Limited Warranty is void if a Product is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover).
How Long Does The Coverage Last?
The warranty period is one (1) year from the date on which the original end user purchased the Product from UA or an Authorized UA Reseller, as demonstrated by a receipt or other proof of purchase reasonably acceptable to UA (“Proof of Purchase”), except that, if you are a consumer, you reside in the European Economic Area (EEA) and you purchased the Product in the EEA, the warranty period is two (2) years from such date.
What Do You Have To Do to Make a Warranty Claim?
UA will not provide any warranty coverage unless your claim is in compliance with all terms of this Limited Warranty and you follow proper return procedure. To obtain warranty service, please register your claim at www.uaudio.com/support. UA may require you to first obtain a Return Material Authorization ("RMA") and return the defective Product together with your Proof of Purchase to UA or an appropriate Authorized UA Service Center at the address specified by UA in connection with the RMA. You shall bear the cost of shipping the Product to UA or the Authorized UA Service Center and UA shall bear the cost of shipping the Product back to you after the completion of service under this Limited Warranty if your claim is covered by this Limited Warranty. Any Product returned to UA without a valid warranty claim, without an RMA or without Proof of Purchase may be rejected, returned to you at your cost or kept for a 30 days for your pick-up and then disposed of in UA’s sole discretion.
What Will Universal Audio Do If You Make a Valid Warranty Claim?
If UA authorizes you to return your Product to UA or an Authorized UA Service Center, UA will, at UA’s option, either repair or replace the defective Product, using new or re-conditioned components, it being understood that if UA elects to replace the defective Product, the replacement may be a different model, provided that such model contains features and functionality that are at least as robust as the model of the Product being replaced. By sending the Product for replacement, you agree to transfer ownership of the original Product to UA. UA will not return the original Product to you and the replacement product will not contain your data. UA warrants that repaired or replaced products are covered for the greater of either the remainder of the Limited Warranty for the original Product or 90 days.
Are the Rights Described in this Limited Warranty the Only Recourse You Have for a Defective Product?
Some jurisdictions give end users legal rights in addition to those described above. By way of example:
•In Ireland, consumers who purchase defective products may avail themselves of the rights contained in the Sale of Goods Act 1893 (in particular Sections 12, 13, 14 and 15), the Sale of Goods and Supply of Services Act, 1980 and the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003
(S.I. No.11/2003);
•In England, consumers who purchase defective products may avail themselves of the rights contained in The Sale of Goods Act 1979 (in particular, Section 12), the Supply of Goods and Services Act 1982 (in particular Section 2) and the Sale and Supply of Goods to Consumers Regulations 2002; and
•In Australia, (i) consumer products come with certain guarantees that cannot be excluded under the Australian Consumer Law, (ii) the consumer is entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage and (iii) the consumer is entitled to have the goods repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.
These are just a few examples of laws around the world that give end users rights beyond those set forth in this Limited Warranty and do not constitute an exhaustive list. For more information about your specific legal rights, please contact your local authority, trading standards department, citizens advice bureau or local equivalent.
UA DOES NOT SEEK TO LIMIT AN END USER’S WARRANTY RIGHTS TO ANY EXTENT NOT PERMITTED BY LAW. BUT, TO THE EXTENT THAT APPLICABLE LAW DOES NOT PROVIDE FOR SPECIFIC RIGHTS (OR ALLOWS THE END USER TO WAIVE SUCH RIGHTS), THE RIGHTS DESCRIBED IN THIS LIMITED WARRANTY SHALL BE EXCLUSIVE. THIS MEANS THAT UA, UA AUTHORIZED RESELLERS AND UA AUTHORIZED SERVICE CENTERS MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE PRODUCT AND HEREBY EXPRESSLY DISCLAIM THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN SO FAR AS APPLICABLE LAW ALLOWS SUCH DISCLAIMER ONLY AFTER THE END OF THE LIMITED WARRANTY AS SET FORTH IN THIS DOCUMENT, UA HEREBY AGREES THAT THE DISCLAIMER SHALL ONLY APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY.
Assuming You Have Established a Claim Relating to a Defective Product (whether under this Limited Warranty or Applicable Law as set forth in the Preceding Paragraph), are your Remedies Limited to Those Set Forth Under the Paragraph Above Entitled: “What Will Universal Audio If You Make a Valid Warranty Claim?”
Some jurisdictions do not allow manufacturers to limit the remedies available to end users for product defects. For example, most jurisdictions prohibit manufacturers from limiting damages where the defect results in death or personal injury. For more information about your specific legal rights, please contact your local authority, trading standards department, citizens advice bureau or local equivalent.
UA DOES NOT SEEK TO LIMIT END USER’S REMEDIES TO THE EXTENT THAT APPLICABLE LAW PROHIBITS SUCH LIMITATION. BUT, TO THE EXTENT THAT APPLICABLE LAW DOES NOT PROHIBIT SUCH LIMITATION, NEITHER UA NOR ANY UA AUTHORIZED RESELLER OR UA AUTHORIZED SERVICE CENTER SHALL BE LIABLE TO YOU, WHETHER IN CONTRACT, TORT, NEGLIGENCE OR PRODUCTS LIABILITY, FOR ANY CLAIM, LOSS, OR DAMAGE, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, LOST DATA, OR LOST FILES, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE PRODUCT, OR THE PERFORMANCE OR OPERATION OF THE PRODUCT, EVEN IF UA AND THE UA AUTHORIZED RESELLER OR UA AUTHORIZED SERVICE CENTER (AS APPLICABLE) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL UA OR A UA AUTHORIZED RESELLER’S OR UA AUTHORIZED SERVICE CENTER’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.
General
No oral or written information or advice given by UA or anyone purporting to speak on behalf of UA shall create a warranty or in any way increase the scope of the Limited Warranty set forth in this document. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Except as expressly required by applicable law, the law of the State of California, USA, shall govern this Limited Warranty.
If you have any questions concerning this statement of limited warranty please contact Universal Audio at 4585 Scotts Valley Drive, Scotts Valley, CA, 95066 USA or at +1-831-440-1176.
Last Updated October 9th, 2014
1. At checkout, select Affirm as your payment method
2. Enter a few pieces of information and get a real-time decision
3. Enjoy your purchase, and pay over time. Your payments will be automatically charged, so you can sit back and relax
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
-
If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
RETURNS EXCEPTIONS
This return policy covers the majority of our products, with the following exceptions:
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
WARRANTY
In store pick-ups
order. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Blackstar HT CLUB 40 MKII 40-watt Tube Combo Amp (Blonde Edition) - 12"
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Sale price$599.99 CAD
Takamine GLN11E-NS NEX Acoustic Guitar w/Preamp - Natural Satin
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Sale price$599.99 CAD
Takamine GLD12E-NS Dreadnought Acoustic Guitar w/TP-3G Preamp - Mahogany
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Sale price$419.00 CAD
Takamine GLD11E-NS Dreadnought Acoustic Guitar (Natural Satin)
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Sale price$249.00 CAD
Regular price$359.99 CAD
V-Moda XFBT2A-MBLACK Crossfade 2 Wireless Codex (Matte Black Metal)
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Sale price$149.99 CAD
Regular price$249.99 CAD
V-Moda S-80-WH On-Ear Bluetooth Headphones and Personal Speaker System (White)
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Sale price$149.99 CAD
Regular price$249.99 CAD
V-Moda S-80-BK On-Ear Bluetooth Headphones and Personal Speaker System (Black)
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Sale price$149.99 CAD
Regular price$249.99 CAD
V-Moda S-80-RG On-Ear Bluetooth Headphones and Personal Speaker System (Rose Gold)
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Sale price$39.99 CAD
Regular price$74.99 CAD
V-Moda HEXAMOVE LITE True Wireless Earbuds - Red
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Sale price$39.99 CAD
Regular price$74.99 CAD
V-Moda HEXAMOVE LITE True Wireless Earbuds - White
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Sale price$799.99 CAD
ESP EC-256FM Electric Guitar (See-Thru Purple Sunburst)
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Sale price$799.99 CAD
ESP LTD ECLIPSE EC-256 Electric Guitar (Black)
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Sale price$649.99 CAD
Regular price$879.99 CAD
ESP LTD EC-256 ECLIPSE Electric Guitar (Cobalt Blue)
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Sale price$1,599.00 CAD
Regular price$1,839.00 CAD
Lowden EQUALS - S Ed Sheeran Edition Signature Electro Acoustic Guitar
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Sale price$1,499.00 CAD
Regular price$1,739.00 CAD
Lowden S02 Ed Sheeran Edition Signature Acoustic Guitar
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Sale price$995.00 CAD
Regular price$1,269.00 CAD
Lowden W01 Ed Sheeran Edition Signature Acoustic Guitar
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Sale price$149.99 CAD
Regular price$429.95 CAD
Gemini PMX10 2-Channel Mixer / DJ Controller