Mackie Limited Product Warranty
Warranty Periods
Loudspeakers (Powered) – SRM & V-Class:
3 years all-inclusive + 3 additional years with product registration
Loudspeakers (Powered & Passive), Studio Monitors – DRM, SRT, SRM Portable, DLM, C, HRmk2:
3 years electronics, 2 years drivers (nontransferable)
Other Loudspeakers, PA, Mixers, Monitors, Controllers, Interfaces, Headphones, Microphones, Bluetooth speakers, etc.:
1 year all-inclusive (nontransferable)
Accessories & Earphones – CR-Buds, bags, covers, hardware, mRING lights:
90 days all-inclusive (nontransferable)
Coverage
Defects in materials and workmanship during the applicable warranty period.
Repair or replacement at Mackie/LOUD’s discretion.
Telephone and web support during warranty period.
Exclusions
Normal wear and tear (e.g., scratches).
Improper use, installation, or unauthorized modifications/repairs.
Missing or altered serial numbers.
Consumable items and power distribution equipment.
Damage caused by third-party equipment/software.
Claim Procedure
Must provide valid proof of purchase (receipt, online registration, or warranty card).
Obtain Service Request Number before returning the product.
Customer pays for shipping to Mackie; Mackie pays return shipping (U.S./Canada only).
Repairs or replacements carry the remaining original warranty or the new repair/replacement period (whichever is longer).
Limitations
Warranty is nontransferable.
No liability for incidental, consequential, or indirect damages (may vary by jurisdiction).
Liability limited to the purchase price of the product.