RETURNS

• All returned opened items are subject to a min 15% to maximum 25% restocking fee.
• If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 14 days of invoice date.
• RED ONE Music will accept returns for defective goods that you have ordered from us within 14 days of invoice date for exchange only.
• All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
• Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
• Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
• All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.

WARRANTY

• RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.

In store pick-ups

• To be eligible for a store pick-up, please review the criteria below:
• If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-
• up your order, you must present a valid government photo ID as well as the original credit card
• used during the purchase. The name and address must match the name and billing/shipping
• address associated to the order.
• If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid
• government photo ID to match the name appearing on the e-transfer information.
• If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid
• government photo ID to match the name appearing on the Paybright application.
• Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by
• credit card using the PayPal platform, this payment method will also not qualify for store pick-
• up.

All orders that are picked-up in store must sign the release form acknowledging the reception of your
order. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.